Customer Service Manager

3 weeks ago


Weybridge, Surrey, United Kingdom Prax Group Full time
Customer Service & Administration

As a key member of the Prax Group, you will be responsible for delivering excellent customer service and administration support to our commercial customers. You will work closely with the Head of Fuel Cards and Sales Team to manage the process of the Fuel Cards, build business relationships with existing customers, handle customer service queries, and reconcile data.

  • Main point of Customer Service contact and lead for the back-office Fuel Cards processing function, such as ordering/cancelling of cards as necessary.
  • Dealing with fuel card queries from customers, escalating issues to the network, Credit Control or Sales Team for assistance or further investigation.
  • Maintaining the Card Services & Fuel Cards Sales Email Inboxes.
  • Ensuring data input into CRM, FuelSoft and online platforms is maintained and accurate.
  • Liaising with customers enquiries, via email and telephone.
  • Provide ad hoc support with financial reporting production.

The ideal candidate will have excellent knowledge of computer systems and Microsoft Office programmes including Excel and Word. You will be a permanent position, office based in Weybridge, with a competitive benefits package including 25 days of annual leave, pension, private medical, gym membership contribution, and a health cash plan.



  • Weybridge, Surrey, United Kingdom APW Lettings Full time

    About APW LettingsWe have been a trusted name in the London and South of England property market for 150 years, with a strong focus on delivering exceptional customer service.The Role of Weekend AssistantThis role will involve providing front line customer service support, liaising with clients and customers, and assisting with administrative tasks.Key...


  • Weybridge, Surrey, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated Customer Delivery Driver to join our team at Tesco. As a key member of our delivery team, you will play a vital role in ensuring our customers receive their online shopping orders promptly and with excellent customer service.Key ResponsibilitiesDeliver customer shopping orders to their doors, providing a warm and...


  • Weybridge, Surrey, United Kingdom Tesco Partners Full time

    We are committed to serving customers better every day at Tesco Partners. As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences across our stores.Job DescriptionYour primary responsibility will be to serve customers with a smile, providing assistance and guidance whenever needed. You will work closely...


  • Weybridge, Surrey, United Kingdom Currys plc Full time

    Company OverviewCurrys plc is a leading retailer of technology products in the UK, committed to helping customers enjoy amazing technology.SalaryThe estimated annual salary for this role is £23,500, based on 30-39 hours per week at £11.50* per hour plus an average bonus per hour of 89p (*rising to £11.80 on successful completion of probation period).Job...


  • Weybridge, Surrey, United Kingdom Gail's Bakery Full time

    Part Time Team Member VacancyGAIL's Bakery is looking for a motivated and adaptable part time team member to join our team in Weybridge.The ideal candidate will have a passion for delivering high standards and excellent customer service, working as part of a team to ensure a great customer experience.We offer a competitive salary, free meals on shift plus...


  • Weybridge, Surrey, United Kingdom Prax Full time

    Job OpportunityWe are seeking a highly motivated Customer Service Operations Coordinator to join our team in Weybridge.About the RoleThis is an exciting opportunity to work with our Fuel Card management team, building strong business relationships with customers, and handling their queries efficiently.Key Responsibilities:Act as the primary point of contact...


  • Weybridge, Surrey, United Kingdom Hand and Spear Full time

    About UsThe Hand and Spear is a beautiful pub and rooms located in the heart of Weybridge, Surrey.We offer a range of benefits to our team members, including:Access to our Career Pathway, Apprenticeships and training and development coursesFree MealsWeekly pay28 days holiday per year20% discount in all Young's pubs and hotelsShare Save SchemeCompany Pension...


  • Weybridge, Surrey, United Kingdom Faith Recruitment Full time

    Job Title: Sales and Customer Service RepresentativeJob Type: TemporaryJob Description:We are seeking a highly motivated and experienced Sales and Customer Service Representative to join our team at Faith Recruitment. As a Sales and Customer Service Representative, you will be responsible for handling inbound calls and emails from customers, answering their...


  • Weybridge, Surrey, United Kingdom Tesco Full time

    About the RoleAs a Customer Service Delivery Expert at Tesco, you will be responsible for delivering excellent customer service and ensuring that our customers receive their shopping on time and in great condition.The role involves:Loading and unloading deliveries to ensure safe and efficient transportationProviding exceptional customer service by...


  • Weybridge, Surrey, United Kingdom Marks and Spencer Full time

    **Job Overview:**We are looking for a Customer Service Specialist to join our team in Marks and Spencer. As a key member of our customer facing team, you will be responsible for delivering exceptional customer service, handling sales, and providing expert product knowledge.**Key Accountabilities:**Serve customers efficiently and effectivelyDeliver...


  • Weybridge, Surrey, United Kingdom ENGINEERINGUK Full time

    Company OverviewENGINEERINGUK is a renowned organisation that prioritises customer satisfaction and employee development. Our commitment to excellence drives us to deliver top-notch services, making us a trusted partner for our customers.


  • Weybridge, Surrey, United Kingdom Hand and Spear Full time

    About UsThe Hand and Spear is a beautiful pub and rooms located in the heart of Weybridge, Surrey. We offer a perfect place to enjoy a mouth-watering pub meal, sip a drink, or relax during a Surrey staycation.What We Offer Our Team MembersAccess to our Career Pathway, Apprenticeships, and training and development coursesFree mealsWeekly pay28 days holiday...


  • Weybridge, Surrey, United Kingdom Daikin Full time

    Key Responsibilities:Process and maintain customer orders in a timely and accurate mannerMaintain and exceed customer expectations with a high-quality response to all customer enquiriesWork closely with other departments to ensure customer expectations are metThe ideal candidate will have previous relevant experience working in Order Processing and possess...


  • Weybridge, Surrey, United Kingdom Page Personnel Sales Full time

    About the RoleIn this exciting opportunity, you will be responsible for coordinating the sale of products from start to finish, ensuring seamless delivery to our valued customers. The ideal candidate will have prior experience in sales or order processing and possess excellent communication skills.Responsibilities and DutiesTake customer orders via phone and...


  • Weybridge, Surrey, United Kingdom Prax Full time

    **Job Summary**We are seeking a highly motivated Customer Service and Fuel Card Administration Professional to join our team at Prax in Weybridge.As a key member of our sales team, you will be responsible for managing the fuel card process, building relationships with existing customers, handling customer service queries, reconciling data, and contributing...

  • Weekend Assistant

    4 weeks ago


    Weybridge, Surrey, United Kingdom APW Lettings Full time

    About APW LettingsWe have specialised in letting residential property in London and South of England for 150 years. Our employees are meticulous, highly professional and well-trained, with a thorough understanding of the property market in their local area.About the RoleThe Weekend Assistant will provide front line customer service support, liaising with...


  • Weybridge, UK, Surrey, United Kingdom Prax Full time

    Role: Customer Service Executive (Fuel Cards)Reports to: Head of Fuel CardsLocation: WeybridgeWho We AreHarvest Energy is part of the Prax Group, a British multinational, independent exploration and production, refining, storage, distribution and sales conglomerate dealing in crude oil, petroleum products and bio-fuels, headquartered in London, with a...


  • Weybridge, Surrey, United Kingdom Tesco Full time

    About the RoleAs a Customer Delivery Driver at Tesco, you will be the face of our company, delivering excellent service to our customers. You will be responsible for delivering customer shopping trips, ensuring the van and trays are clean and tidy, and providing a warm and welcoming experience for our customers.Your ResponsibilitiesDeliver customer shopping...


  • Weybridge, Surrey, United Kingdom ENGINEERINGUK Full time

    Become a Part of Our Winter Wonderland Team!">We are looking for a highly motivated and enthusiastic Festive Tesco Colleague to join our team at Brooklands Extra. As a key member of our sales floor team, you will be responsible for creating a magical shopping experience for our customers during the winter season.">About the Job:">">You will work closely with...


  • Weybridge, Surrey, United Kingdom Michael Page (UK) Full time

    About Our ClientMichael Page (UK) presents an opportunity to join a well-established accountancy firm in Weybridge, offering a range of accounting, tax, and advisory services to diverse clients.Job DescriptionOversee a portfolio of tax clients and deliver comprehensive tax advisory services, ensuring timely and accurate filing of personal tax returns.Provide...