Customer Relationship Officer

1 week ago


Shoreditch, United Kingdom Hatched Recruitment Group Full time
Customer Relationship Officer

Hackney Council

Job Role

We are seeking an experienced and ambitious professional to join our Customer Relationship Team in Building Maintenance. Our team carries out a wide range of functions, including stage 1 complaints, Mayors and Members enquiries, as well as Freedom of Information requests and special projects.

Purpose of the Job

To promote a customer-focused approach to repairs through effective management of complaints, Mayoral and Member enquiries, and FOIs. This includes coordinating investigative work, ensuring responses align with Hackney Council standards, managing customer and stakeholder relations, and resolving outstanding issues and repairs.

To take direct responsibility for managing complex repairs, including leaks, high-value external works, and works to commercial premises and community halls.

Key Responsibilities

• Coordinate and manage complex repairs, ensuring timely and effective resolution

• Develop and maintain strong relationships with customers and stakeholders

• Analyze customer feedback and complaints to identify improvements and new ways of working

• Collaborate with the team to develop a customer-focused culture and improve service delivery

Requirements

• Proven experience in customer-facing roles, preferably in a similar environment

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Strong problem-solving and analytical skills

• Familiarity with Freedom of Information requests and complaints procedures

Working for Hatched Recruitment Group, you will have the opportunity to work with a dynamic and supportive team, delivering exceptional customer service and driving business growth.

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