Helpdesk Support Engineer
3 weeks ago
Company: GS Solutions
Work Environment: Primarily onsite with occasional travel to client locations
Compensation: £25,000 - £35,000 based on experience
GS Solutions is collaborating with a dynamic Managed Service Provider (MSP) that is expanding its team by bringing on a 1st and 2nd Line Support Engineer. This role is essential for supporting our clients and ensuring their IT systems run smoothly.
Key Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Manage and resolve support tickets in a timely manner.
- Collaborate with team members to improve service delivery and client satisfaction.
Qualifications:
- Experience in a Managed Service Provider environment is crucial.
- Proficiency in Office 365 and Active Directory.
- Familiarity with Azure and virtualization technologies.
- Understanding of networking concepts, including switches and routers.
- A valid driver's license is required.
This is an excellent opportunity for individuals looking to advance their careers in IT support within a supportive and growing organization.
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