Support Engineer

3 days ago

Salford, Salford, United Kingdom AJ Bell Management Limited Full time

Job Summary:

AJ Bell Management Limited is seeking a highly skilled Support Engineer - 2nd Line to join our team. As a key member of our Service Delivery Team, you will be responsible for handling escalations from our Service Desk Team, collaborating with third-party vendors to resolve complex technical issues, and implementing process improvements to enhance our service delivery.

Key Responsibilities:

  • Technical Support: Provide 2nd line technical support to our customers via various communication channels, including MS Teams, telephone, and remote access tools.
  • Project Coordination: Assist in planning, executing, and delivering Technology Service projects from start to finish.
  • Documentation and Training: Develop clear and concise documentation, including training materials, for multiple systems, such as Azure, Active Directory, Group Policy, MS Exchange, Office 365, VMWare vSphere, and Horizon View Client.
  • Automation and Process Improvement: Utilize automation software to streamline processes and improve efficiency.
  • Problem-Solving and Analytical Skills: Apply excellent problem-solving and analytical skills to resolve complex technical issues.
  • Staying Up-to-Date: Maintain an active knowledge of information technology and stay current with the latest technologies.

Internal Relationships: The successful candidate will work closely with our Service Delivery Team, Projects teams, and Operational Managers to ensure seamless collaboration and effective communication.

About AJ Bell Management Limited:

AJ Bell is one of the fastest-growing investment platform businesses in the UK, offering a range of solutions for professional financial advisers and DIY investors. With over 503,000 customers and assets totaling more than £85 billion, we strive to make investing easier and help our customers achieve their financial goals.

What We Offer:

  • Generous Holiday Allowance: Up to 31 days with service, plus bank holidays.
  • Discretionary Bonus: Opportunities for additional compensation based on individual and team performance.
  • Contributory Pension Scheme: A comprehensive pension plan to support your retirement goals.
  • Buy as You Earn Share Scheme: The opportunity to purchase AJ Bell shares at a discounted rate.
  • Free Annual Share Scheme: A chance to receive free shares in AJ Bell.
  • Bike Loan: A bike loan scheme to support your cycling needs.
  • Season Ticket Loan Portal: A convenient way to manage your season ticket loans.
  • Discounted PMI and Dental: Reduced premiums for private medical insurance and dental care.
  • Paid Volunteering Opportunities: The chance to give back to the community while earning a stipend.
  • Free Social Events: Regular social events to foster a sense of community and teamwork.

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