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Technical IT Support Specialist
2 months ago
Job Title: Technical MSP Engineer
Location: Remote
Salary: £35,000
Structure: Hybrid (WFH and field)
About the Role:
We are seeking a highly skilled Technical MSP Engineer to join our team at In Technology Group Limited. As a Technical MSP Engineer, you will be responsible for delivering exceptional technology and customer service to our clients.
Key Responsibilities:
- Provide technical support to clients remotely and face-to-face.
- Provide advanced troubleshooting and resolution for network and system issues.
- Manage and maintain client infrastructure, including servers, networks, and applications.
- Perform regular system monitoring, backups, and maintenance tasks.
- Escalate and manage complex technical issues to 3rd line support when necessary.
- Install, configure, and update software and hardware components.
- Monitor and respond to service desk tickets in a timely manner.
- Create and maintain detailed documentation of client environments and issue resolutions.
Requirements:
- Experience with Azure AD & Active Directory.
- Experience with Office 365 and applications.
- Knowledge of DNS, DHCP, TCP/IP, WAN/LAN.
- Experience with Hyper-V / VMware.
- Knowledge of Security - Anti-virus, Anti-spam etc.
- Experience with SharePoint, Teams, OneDrive, Exchange.
- Knowledge of Firewalls, Routers, Switches.
