IT Support Specialist
3 weeks ago
An exciting new opportunity has arisen for an IT Support Analyst to join a leading financial services solutions provider.
As a key member of a small but talented team, you will be responsible for providing technical support to internal business users. Your role will involve resolving 2nd line technical queries, setting up new users, and configuring software and VPN access.
Key Responsibilities:
- Provide technical support to internal business users
- Resolve 2nd line technical queries
- Set up new users and configure software and VPN access
- Train and support new users across software and IT services
- Manage P1 and P2 incidents using an IT ticketing system
- Knowledge of PC hardware, software, and their components in a business environment
- Knowledge of Office365, including Teams, SharePoint, and Outlook
- Proven working knowledge of operating systems (Windows primarily) and ISO standards
Requirements:
- At least 3 years commercial experience supporting 2nd line technical queries
- Previous experience working in a 1st and/or 2nd line IT Support role
- Experience of using an IT ticketing system
This is a full-time role, requiring on-site presence 5 days a week.
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