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Technical IT Support Specialist

2 months ago

Salford, Salford, United Kingdom In Technology Group Limited Full time

Job Title: Technical MSP Engineer

Location: Remote

Salary: £35,000 DOE

Structure: Hybrid (WFH and field)

In Technology Group Limited is seeking a skilled Technical MSP Engineer to join their team. As a dedicated IT solutions provider, they deliver exceptional technology and customer service that offer network management, cybersecurity, cloud solutions, and IT support.

The ideal candidate will have experience with:

  • Azure AD & Active Directory
  • Office 365 and applications
  • DNS, DHCP, TCP/IP, WAN/LAN
  • Hyper-V / VMware
  • Security - Anti-virus, Anti-spam etc
  • SharePoint, Teams, OneDrive, Exchange
  • Firewalls, Routers, Switches

Key Responsibilities:

  • Provide technical support to clients remotely and face-to-face.
  • Provide advanced troubleshooting and resolution for network and system issues.
  • Manage and maintain client infrastructure, including servers, networks, and applications.
  • Perform regular system monitoring, backups, and maintenance tasks.
  • Escalate and manage complex technical issues to 3rd line support when necessary.
  • Install, configure, and update software and hardware components.
  • Monitor and respond to service desk tickets in a timely manner.
  • Create and maintain detailed documentation of client environments and issue resolutions.

Benefits:

  • Flexible work from home arrangements
  • Health and wellbeing programme
  • Company vehicle(s)
  • Social events
  • Great company culture
  • Casual dress code

This role requires a strong technical background and excellent communication skills. If you have the required skills and experience, please apply for immediate consideration.

Keywords: IT Support Engineer, 2nd Line IT Support, 2nd Line, Technical Support Engineer, IT Technician, Field Engineer, Technical Support Engineer, MSP Engineer, Senior IT Engineer