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Support Engineer
2 months ago
Job Summary:
AJ Bell Management Limited is seeking a highly skilled Support Engineer - 2nd Line to join our team. As a key member of our Service Delivery Team, you will be responsible for handling escalations from our Service Desk Team, collaborating with third-party vendors to resolve complex technical issues, and implementing process improvements to enhance our service delivery.
Key Responsibilities:
- Technical Support: Provide 2nd line technical support to our customers via various communication channels, including MS Teams, telephone, and remote access tools.
- Project Coordination: Assist in planning, executing, and delivering Technology Service projects from start to finish.
- Documentation and Training: Develop clear and concise documentation, including training materials, for multiple systems, such as Azure, Active Directory, Group Policy, MS Exchange, Office 365, VMWare vSphere, and Horizon View Client.
- Automation and Process Improvement: Utilize automation software to streamline processes and improve efficiency.
- Problem-Solving and Analytical Skills: Apply excellent problem-solving and analytical skills to resolve complex technical issues.
- Staying Up-to-Date: Maintain an active knowledge of information technology and stay current with the latest technologies.
Internal Relationships: The successful candidate will work closely with our Service Delivery Team, Projects teams, and Operational Managers to ensure seamless collaboration and effective communication.
About AJ Bell Management Limited:
AJ Bell is one of the fastest-growing investment platform businesses in the UK, offering a range of solutions for professional financial advisers and DIY investors. With over 503,000 customers and assets totaling more than £85 billion, we strive to make investing easier and help our customers achieve their financial goals.
What We Offer:
- Generous Holiday Allowance: Up to 31 days with service, plus bank holidays.
- Discretionary Bonus: Opportunities for additional compensation based on individual and team performance.
- Contributory Pension Scheme: A comprehensive pension plan to support your retirement goals.
- Buy as You Earn Share Scheme: The opportunity to purchase AJ Bell shares at a discounted rate.
- Free Annual Share Scheme: A chance to receive free shares in AJ Bell.
- Bike Loan: A bike loan scheme to support your cycling needs.
- Season Ticket Loan Portal: A convenient way to manage your season ticket loans.
- Discounted PMI and Dental: Reduced premiums for private medical insurance and dental care.
- Paid Volunteering Opportunities: The chance to give back to the community while earning a stipend.
- Free Social Events: Regular social events to foster a sense of community and teamwork.
