Customer Service Advisor

17 hours ago

St Pauls, United Kingdom Diligenta Full time
About the Role

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inbound calls, and resolving complex issues with a high level of professionalism and expertise.

Key Responsibilities
  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Handle inbound calls, emails, and other customer interactions, using your excellent communication and problem-solving skills to resolve complex issues.
  • Work collaboratively with our team to achieve customer satisfaction and resolve issues efficiently.
  • Stay up-to-date with product knowledge and regulatory requirements to provide accurate and informed advice to customers.
  • Participate in ongoing training and development to enhance your skills and knowledge, ensuring you remain at the forefront of industry developments.
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • No weekend working.
  • 31 days annual leave (including UK Bank Holidays).
  • Annual discretionary bonus eligibility.
  • Perks at Work (online discounted shopping).
  • Car lease scheme and Jaguar Land Rover discount.
  • Cycle to Work scheme and interest-free season ticket loans.
  • Annual volunteering day.
  • Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
  • Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
  • Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
  • Personal and career development opportunities within Diligenta.
About Diligenta

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands, including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential, and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK

Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

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