Member Services Representative

4 weeks ago

Pembroke, Pembrokeshire, United Kingdom State Employees' Credit Union Full time
Job Summary

We are seeking a highly motivated and detail-oriented Member Services Representative to join our team at State Employees' Credit Union. As a key member of our branch operations team, you will be responsible for providing exceptional member service, processing transactions, and maintaining accurate records.

Key Responsibilities
  • Provide excellent member service by responding to inquiries, resolving issues, and processing transactions in a timely and accurate manner.
  • Process cash transactions, including cash box management, account origination, and maintenance.
  • Operate a drive-through window, balance vaults, and manage automated teller machines.
  • Assist members with service requests, including foreign and domestic wire transfers, and help verify and prepare cash delivery and shipments.
  • Interact with other departments to facilitate member requests and maintain daily and monthly records for various reports.
  • Participate in additional training and continuing education to enhance knowledge of branch operations and maintain a positive attitude toward members and teammates.
Requirements
  • High school diploma or GED equivalent.
  • Preferred: Bachelor's degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
  • Consistently demonstrates SECU's Core Values.
  • Good communication skills, both verbal and written.
  • Good problem-solving skills.
Work Environment

Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone, and coin machine.

Physical Demands

Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

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