Customer Service Representative
2 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our members, handling cash transactions, and performing various administrative tasks.
Key Responsibilities:
- Provide excellent customer service to members, responding to their inquiries and resolving issues in a timely and professional manner.
- Handle cash transactions, including cashing checks, making deposits, and processing withdrawals.
- Perform various administrative tasks, such as answering phones, filing paperwork, and scanning documents.
- Assist members with account problems, checking reconciliations, and errors in transactions.
- Grant subsequent advances on existing credit cards, open lines, and home equity lines of credit, consulting with an approving officer prior to advance.
- Answer phone, file paperwork, scan documents into Image System, and perform other clerical duties as needed.
Requirements:
- High school diploma or equivalent required.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and make sound judgments when making decisions.
- Basic computer skills and ability to learn new software applications.
- Ability to speak English fluently and cooperate and collaborate with co-workers.
- Must be cordial in all interactions with members and co-workers.
Work Environment:
This position is located in an office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone may be present.
Physical Demands:
- Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination.
- Uses hands and fingers to press keys on adding machine to add information for member transactions.
- Uses hands and fingers to press keys on a Computer keyboard to enter data and retrieve information.
- Sits 80%, stands 10%, and walks 10% of the time.
- Must communicate clearly to answer members questions and to describe member services.
- Must listen intently to members questions and concerns in order to facilitate quality service.
Equal Employment Opportunity:
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
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