Customer Service Representative

4 weeks ago


Pembroke, Pembrokeshire, United Kingdom Marstons PLC Full time
About the Role

We're seeking a talented individual to join our front of house team at Marston's. As a key member of our team, you'll be responsible for delivering exceptional customer experiences and contributing to the success of our pubs.

Key Responsibilities
  • Customer Service: Provide warm and welcoming service to our guests, ensuring their needs are met and exceeded.
  • Teamwork: Collaborate with colleagues to maintain a vibrant and welcoming atmosphere, supporting each other to achieve our goals.
  • Product Knowledge: Develop a strong understanding of our menu and drinks offerings, enabling you to make informed recommendations and upsell opportunities.
  • Training and Development: Take advantage of our award-winning training and apprenticeship programs to develop your skills and progress your career.
What We Offer
  • Competitive Benefits: Enjoy 20% off at all our pubs, restaurants, and hotels, plus a reliable hours contract and flexible working arrangements.
  • Personal Growth: Access to our innovative app, training programs, and career development opportunities to help you grow and succeed.
  • Wellbeing Support: Receive access to the Licensed Trade Charity for financial, mental, and emotional well-being support.

We're a friendly and lively team, passionate about delivering exceptional experiences for our guests. If you're a people person with a passion for customer service, we'd love to hear from you.



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