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Senior Pension Administrator

2 months ago

Leatherhead, Surrey, United Kingdom Aptia Group Full time
About the Role

We are seeking an experienced Pensions Administrator to join our team at Aptia Group. As a key member of our team, you will play a vital role in supporting clients and scheme members on complex queries and calculations.

Key Responsibilities
  • Communicate effectively with clients and scheme members on complex queries, providing timely and accurate responses.
  • Gain a thorough understanding of scheme details administered in the team and ensure activities are processed in line with scheme rules.
  • Perform complex pensions calculations, enter pensions data, and answer enquiries to the required standard.
  • Support team members by performing checking activities and using MI reporting to monitor progress.
  • Ensure errors, omissions, and complaints are handled in accordance with agreed procedures and within appropriate timescales.
  • Monitor project income and work with your manager to ensure client projects are delivered on plan and to budget.
  • Identify opportunities to generate additional revenue within your client group and ensure requests for additional work are identified and costs calculated and confirmed.
Requirements
  • Experience liaising with clients and trustees.
  • Ability to perform complex pension calculations and peer review other calculations to a high standard of accuracy.
  • Strong knowledge of member calculation processes, Defined Benefit (DB) and Defined Contribution (DC) scheme knowledge, scheme types, and governing legislation issues.
  • In-depth knowledge of UK pensions legislation.
  • Good communication skills, both written and verbal.
  • Strong analytical and problem-solving skills.
  • Able to analyse and improve processes.
  • Relevant professional qualification (e.g. PMI) - desirable.