Operations Supervisor
7 days ago
Job Summary:
We are seeking a highly skilled and experienced Area Operations Manager to join our team at Eden Springs UK Ltd. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our branch operations, driving continuous improvement, and delivering exceptional customer service.
Main Responsibilities:
- Operational Excellence: Ensure that all branch operations are completed in a timely and efficient manner, meeting all prevailing operational standards.
- Customer Service: Drive exceptional customer service, ensuring that all customers receive a high level of service and support.
- Team Management: Lead and manage a team of operations staff, providing guidance, support, and development opportunities to ensure they have the skills and knowledge to perform their roles effectively.
- Performance Management: Monitor and analyze branch performance metrics, identifying areas for improvement and implementing corrective actions to drive continuous improvement.
- Cost Management: Control all operating costs, ensuring that they are managed effectively and efficiently to deliver continual improvement in cost per bottle delivered and revenue.
- Supply Chain Management: Work closely with the Central Planning team to ensure optimum route efficiency, managing all courier/temporary labour requirements to meet business needs.
- Health and Safety: Establish and maintain a safety-first culture across the team, ensuring that all branch operations are conducted in a safe and healthy environment.
- Compliance: Ensure that all branch operations comply with company and governing body standards, as well as customer contractual obligations.
Requirements:
- Strong Leadership Skills: Proven ability to lead and manage a team, providing guidance, support, and development opportunities.
- Operational Excellence: Experience of managing branch operations, driving continuous improvement, and delivering exceptional customer service.
- Business Acumen: Strong understanding of business operations, including cost management, supply chain management, and performance analysis.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate effectively with all stakeholders.
- Problem-Solving Skills: Proven ability to analyze problems, identify solutions, and implement corrective actions to drive continuous improvement.
What We Offer:
- Competitive Salary: £25,000.00-£35,000.00 per year.
- Benefits Package: Comprehensive benefits package, including company pension, enhanced maternity leave, and enhanced paternity leave.
- Opportunities for Growth: Opportunities for career growth and development, with a focus on promoting from within.
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