Help Desk Manager

2 days ago

Preston, Lancashire, United Kingdom Boden Group Full time
Job Title: Help Desk Manager

We are seeking an experienced Help Desk Manager to join our team at Boden Group.

About the Role:

The Help Desk Manager will be responsible for leading and managing the helpdesk and compliance team, driving high standards of customer satisfaction and compliance with stringent contractual KPIs and SLAs.

Key Responsibilities:

  • Provide leadership and guidance to the Helpdesk and Compliance team.
  • Take responsibility for the management and monitoring of reactive, remedial and PPM jobs logged against high risk concession contracts.
  • Focus on optimisation of all revenue streams by ensuring proactive jeopardy management and the accurate logging of jobs to initiate the sales invoice process.

Requirements:

  • Exceptional leadership skills – minimum of 3 years' experience in supervisory/management role.
  • Knowledge of the FM sector.
  • Experience in logging and coordinating PPM and reactive FM works.
  • Understanding of KPI & SLA management.

What We Offer:

This is a fantastic opportunity to join a company in the midst of a tremendous growth period, with a clear vision for the future. If you're looking for a career move that offers both personal and professional development, this is the role for you.

How to Apply:

If you're interested in this opportunity, please apply through this advert or for further information and a confidential discussion get in touch with Elisha Gray.

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