IT Service Desk Support Specialist

7 days ago

Preston, Lancashire, United Kingdom MHA Full time
Job Title: IT Service Desk Support Technician

About the Role:

We are seeking an experienced IT Service Desk Support Technician to join our team at MHA. As a key member of our IT department, you will be responsible for providing high-quality support to our customers, ensuring that they receive the best possible service and experience.

Key Responsibilities:

  • Provide first- and second-line support to customers via email, phone, and in-person
  • Record, update, and resolve support tickets and service requests
  • Configure, distribute, maintain, and dispose of IT equipment according to established processes
  • Support the use of office IT equipment, including meeting room technologies
  • Resolve application issues and manage third-line support where necessary
  • Deliver engaging training and awareness sessions to groups of customers
  • Act as a point of escalation to ensure issues are managed efficiently and proactively
  • Build strong relationships with our IT Managed Service providers
  • Work with the Head of Service and IT Service Lead to build and implement a customer engagement plan

Requirements:

  • ITIL Foundation desirable
  • Experience in a customer-facing IT role
  • Experience working within an IT Managed Service environment
  • Strong analytical and diagnostic skills for problem resolution and root cause analysis
  • Excellent knowledge of Microsoft products
  • Any experience supporting business applications would be an advantage

What We Offer:

  • Genuine work-life balance
  • 33 days holiday, including bank holidays, plus the opportunity to buy or sell up to 5 days
  • Competitive salary package
  • Employee recognition awards
  • A new and improved programme for succession planning and supportive management structure

About MHA:

MHA is a leading provider of IT services, dedicated to delivering exceptional support to our customers. We are committed to providing a positive and inclusive work environment, where our employees can grow and develop their careers.

  • Service Desk Support Specialist

    2 weeks ago

    Preston, Lancashire, United Kingdom Digital Waffle Full time

    Service Desk Analyst RoleWe are seeking a skilled Service Desk Analyst to join our dynamic team at Digital Waffle. As a Service Desk Analyst, you will be responsible for providing technical support and resolving complex IT issues.Key Responsibilities:Respond to client inquiries and troubleshoot technical issues in a timely and efficient manner.Proactively...

  • Service Desk Support Specialist

    2 weeks ago

    Preston, Lancashire, United Kingdom Digital Waffle Full time

    Service Desk Analyst RoleWe are seeking a skilled Service Desk Analyst to join our dynamic team at Digital Waffle. As a Service Desk Analyst, you will be responsible for providing technical support and resolving complex IT issues.Key Responsibilities:Respond to client inquiries and troubleshoot technical issues in a timely and efficient manner.Proactively...

  • IT Service Desk Support Specialist

    7 days ago

    Preston, Lancashire, United Kingdom MHA Full time

    About the RoleWe are seeking a highly skilled IT Service Desk Support Specialist to join our team at MHA. As a key member of our IT department, you will be responsible for providing exceptional customer support to our clients.Key ResponsibilitiesProvide high-quality support to customers via email, phone, and in-personRecord, update, and resolve support...

  • IT Service Desk Support Specialist

    7 days ago

    Preston, Lancashire, United Kingdom MHA Full time

    About the RoleWe are seeking a highly skilled IT Service Desk Support Specialist to join our team at MHA. As a key member of our IT department, you will be responsible for providing exceptional customer support to our clients.Key ResponsibilitiesProvide high-quality support to customers via email, phone, and in-personRecord, update, and resolve support...

  • IT Service Desk Support Specialist

    7 days ago

    Preston, Lancashire, United Kingdom MHA Full time

    Job DescriptionRole Summary: We are seeking a skilled IT Service Desk Support Specialist to join our team at MHA. As a key member of our IT department, you will be responsible for providing high-quality support to our customers, ensuring that they receive the best possible service.Key Responsibilities:Provide technical support to customers via email, phone,...

  • IT Service Desk Support Specialist

    7 days ago

    Preston, Lancashire, United Kingdom MHA Full time

    Job DescriptionRole Summary: We are seeking a skilled IT Service Desk Support Specialist to join our team at MHA. As a key member of our IT department, you will be responsible for providing high-quality support to our customers, ensuring that they receive the best possible service.Key Responsibilities:Provide technical support to customers via email, phone,...

  • Service Desk Support Specialist

    2 weeks ago

    Preston, Lancashire, United Kingdom Digital Waffle Full time

    Service Desk Analyst RoleWe are seeking an experienced IT professional to join our dynamic team as a Service Desk Analyst. As a key member of our support operations, you will provide technical assistance and resolve complex IT issues for our clients.Key Responsibilities:Respond to client inquiries and troubleshoot technical issues in a timely and efficient...

  • Service Desk Support Specialist

    2 weeks ago

    Preston, Lancashire, United Kingdom Digital Waffle Full time

    Service Desk Analyst RoleWe are seeking an experienced IT professional to join our dynamic team as a Service Desk Analyst. As a key member of our support operations, you will provide technical assistance and resolve complex IT issues for our clients.Key Responsibilities:Respond to client inquiries and troubleshoot technical issues in a timely and efficient...

  • Service Desk Support Specialist

    7 days ago

    Preston, Lancashire, United Kingdom Digital Waffle Full time

    Service Desk Analyst RoleWe are seeking an experienced IT professional to join our dynamic team as a Service Desk Analyst. As a key member of our support operations, you will provide technical assistance and resolve complex IT issues for our clients.Key Responsibilities:Respond to client inquiries and troubleshoot technical issues in a timely and efficient...

  • Service Desk Support Specialist

    7 days ago

    Preston, Lancashire, United Kingdom Digital Waffle Full time

    Service Desk Analyst RoleWe are seeking an experienced IT professional to join our dynamic team as a Service Desk Analyst. As a key member of our support operations, you will provide technical assistance and resolve complex IT issues for our clients.Key Responsibilities:Respond to client inquiries and troubleshoot technical issues in a timely and efficient...

  • IT Service Desk Analyst

    3 weeks ago

    Preston, Lancashire, United Kingdom dnata Full time

    About dnata Travel Groupdnata Travel Group is a leading travel company that operates under the Emirates Group. Our brands include Gold Medal, Netflights, Travelbag, and Travel Republic.Job SummaryWe are seeking an experienced and customer-focused Service Desk Analyst to join our team on a fixed-term basis for 6 months. As a Service Desk Analyst, you will be...

  • IT Service Desk Analyst

    3 weeks ago

    Preston, Lancashire, United Kingdom dnata Full time

    About dnata Travel Groupdnata Travel Group is a leading travel company that operates under the Emirates Group. Our brands include Gold Medal, Netflights, Travelbag, and Travel Republic.Job SummaryWe are seeking an experienced and customer-focused Service Desk Analyst to join our team on a fixed-term basis for 6 months. As a Service Desk Analyst, you will be...

  • Service Desk Operations Specialist

    3 weeks ago

    Preston, Lancashire, United Kingdom Digital Waffle Full time

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our dynamic team at Digital Waffle. As a key member of our IT support operations, you will be responsible for providing exceptional technical support and resolving complex IT issues.Key ResponsibilitiesRespond to client inquiries and troubleshoot technical issues in a timely and...

  • Service Desk Operations Specialist

    3 weeks ago

    Preston, Lancashire, United Kingdom Digital Waffle Full time

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our dynamic team at Digital Waffle. As a key member of our IT support operations, you will be responsible for providing exceptional technical support and resolving complex IT issues.Key ResponsibilitiesRespond to client inquiries and troubleshoot technical issues in a timely and...

  • Technical Service Desk Analyst

    3 weeks ago

    Preston, Lancashire, United Kingdom dnata Full time

    We are seeking a highly skilled and customer-focused IT Support Specialist to join our team at dnata Travel Group. As a key member of our IT department, you will be responsible for providing first and second-level technical support to ensure the stable operation of our infrastructure.This is a hybrid role, with 3 days spent in our office in Leyland and 2...

  • Technical Service Desk Analyst

    4 weeks ago

    Preston, Lancashire, United Kingdom dnata Full time

    We are seeking a highly skilled and customer-focused IT Support Specialist to join our team at dnata Travel Group. As a key member of our IT department, you will be responsible for providing first and second-level technical support to ensure the stable operation of our infrastructure.This is a hybrid role, with 3 days spent in our office in Leyland and 2...

  • IT Support Specialist

    1 week ago

    Preston, Lancashire, United Kingdom Allegiance Technology Full time

    IT Support Engineer OpportunityWe are seeking an ambitious IT Support Engineer to join our team at Allegiance Technology. As a key member of our IT department, you will play a vital role in providing technical support to our external clients.Key Responsibilities:Resolve and escalate technical issuesParticipate in large projects, including upgrades, rollouts,...

  • IT Support Specialist

    1 week ago

    Preston, Lancashire, United Kingdom Allegiance Technology Full time

    IT Support Engineer OpportunityWe are seeking an ambitious IT Support Engineer to join our team at Allegiance Technology. As a key member of our IT department, you will play a vital role in providing technical support to our external clients.Key Responsibilities:Resolve and escalate technical issuesParticipate in large projects, including upgrades, rollouts,...

  • CAD Support Specialist

    1 month ago

    Preston, Lancashire, United Kingdom Experis IT Full time

    Position OverviewCAD Support Specialist Location: Hybrid Salary: £45,000-£55,000 + BenefitsExperis IT is a leading organization in the defence and information security sector.We are seeking a skilled CAD Support Specialist to enhance our team in a hybrid working environment.Key Responsibilities:Manage incidents and requests related to CAD services,...

  • IT Support Specialist

    1 month ago

    Preston, Lancashire, United Kingdom dnata Full time

    dnata Travel Group, a key player in the travel industry, encompasses renowned brands such as Gold Medal, Netflights, Travelbag, and Travel Republic. We are currently seeking a skilled and customer-oriented IT Support Specialist to join our team on a fixed-term contract. In this position, you will engage with a diverse array of IT projects and activities...