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Service Desk Operations Specialist

2 months ago

Preston, Lancashire, United Kingdom Digital Waffle Full time

Job Summary

We are seeking a highly skilled Service Desk Analyst to join our dynamic team at Digital Waffle. As a key member of our IT support operations, you will be responsible for providing exceptional technical support and resolving complex IT issues.

Key Responsibilities

  • Respond to client inquiries and troubleshoot technical issues in a timely and efficient manner.
  • Proactively monitor client systems to identify and address potential issues before they escalate.
  • Collaborate with fellow team members to deliver high-quality IT services and ensure seamless customer experiences.
  • Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation.

Technical Requirements

  • Strong technical skills in troubleshooting Windows and Mac OS environments.
  • Familiarity with IT service management tools and ticketing systems.
  • Excellent communication and customer service skills.
  • A proactive and self-driven attitude to tackle challenges head-on.
  • Relevant certifications (e.g., CompTIA A+, Network+, or ITIL) are a plus.