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Hotel Concierge
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Hotel Concierge to join our team at Southampton Harbour Hotel. As a key member of our reception team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Assist guests with arrival and departure procedures, including luggage handling and transportation.
- Provide information and recommendations on local attractions, dining, and activities.
- Manage guest requests and resolve any issues in a timely and professional manner.
- Collaborate with other departments to ensure seamless guest experiences.
- Maintain a high level of knowledge about hotel services, amenities, and local area.
Requirements:
- Previous experience in a hotel or customer-facing role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- Physical fitness to handle luggage and other tasks.
- Valid UK driving license.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Unique on-the-job training and development programs.
- Access to an exciting benefits and discount platform.
- Employee Assistance Program.
About Us:
Southampton Harbour Hotel is a prestigious hotel located in a beautiful location, offering a range of luxurious amenities and services. We are committed to providing exceptional hospitality and creating a vibrant working environment for our team members.
