Team Leader

2 months ago

Cardiff, Cardiff, United Kingdom Maximus Full time

About the Role

As a Team Leader at Maximus, you will be part of a global organisation that specialises in providing health and employment services to millions of people every year. You will be working in a busy 24/7 contact centre environment, operating on the front line of service delivery, and working with some of the country's well-known charities, smaller key charities, government, and 3rd sector organisations.

Key Responsibilities

  • Provide a high level of customer service, assisting with customer enquiries and complaints, while overseeing a team of customer service advisors.
  • Coach, develop, and motivate the team, monitoring their performance on a daily, weekly, and monthly basis to ensure all personal targets are being achieved in accordance with QMS.
  • Ensure departmental KPIs are being achieved while adhering to SLAs.
  • Undertake 121s, meetings, appraisals, and comply with HR procedures in accordance with company policy.
  • Ensure adequate resources are available to meet customer and contract needs.

Requirements

  • Good standard of education.
  • At least 2 years of experience in a similar role.
  • Delivering a telephone and/or online-based service.
  • Supervisory experience.
  • IT literate with full working knowledge of MS Office Suite planning and co-ordinating.
  • Coaching & developing staff.
  • Delivering customer-focused services.
  • Excellent communication and interpersonal skills.
  • Reflection and analytical skills.
  • Sound decision-making.

What We Offer

  • Starting salary: £20,963 p.a.
  • After 1 year of service and achievement of performance parameters: £21,450 p.a.
  • Migrant help: £22,000 p.a.

  • Team Leader

    1 month ago

    Cardiff, Cardiff, United Kingdom beBee Professionals Full time £45,000 - £60,000

    Team Leader Job DescriptionWe are seeking an experienced and motivated Team Leader to manage and inspire our dynamic team in Cardiff, United Kingdom.Key Responsibilities:Lead and motivate the team to meet performance targets and goals.Monitor and report on team performance, ensuring key performance indicators (KPIs) are met.Conduct regular team meetings to...

  • Team Leader

    1 month ago

    Cardiff, Cardiff, United Kingdom beBee Professionals Full time £45,000 - £60,000

    Team Leader Job DescriptionWe are seeking an experienced and motivated Team Leader to manage and inspire our dynamic team in Cardiff, United Kingdom.Key Responsibilities:Lead and motivate the team to meet performance targets and goals.Monitor and report on team performance, ensuring key performance indicators (KPIs) are met.Conduct regular team meetings to...

  • Team Leader

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Las Iguanas Full time

    Unlock Your Leadership Potential at Las IguanasAre you a natural leader with a passion for delivering exceptional customer experiences? We're looking for a talented Team Leader to join our vibrant team at Las Iguanas, a South American-inspired urban cantina that's all about passion, flavor, and epic hospitality.Why Las Iguanas?We offer a competitive salary...

  • Team Leader

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Las Iguanas Full time

    Unlock Your Leadership Potential at Las IguanasAre you a natural leader with a passion for delivering exceptional customer experiences? We're looking for a talented Team Leader to join our vibrant team at Las Iguanas, a South American-inspired urban cantina that's all about passion, flavor, and epic hospitality.Why Las Iguanas?We offer a competitive salary...

  • Team Leader

    2 months ago

    Cardiff, Cardiff, United Kingdom Sedgwick Full time

    About the Role:We are seeking an experienced Team Leader to join our Sedgwick Repair Solutions team. As a Team Leader, you will be responsible for the day-to-day management of the team, including being a focal point for team inquiries, identifying and fulfilling training requirements, team morale, absence management, and team performance.Key...

  • Team Leader

    2 months ago

    Cardiff, Cardiff, United Kingdom Sedgwick Full time

    About the Role:We are seeking an experienced Team Leader to join our Sedgwick Repair Solutions team. As a Team Leader, you will be responsible for the day-to-day management of the team, including being a focal point for team inquiries, identifying and fulfilling training requirements, team morale, absence management, and team performance.Key...

  • Team Leader

    1 month ago

    Cardiff, Cardiff, United Kingdom Maximus Full time

    Job Title: Team LeaderAbout the Role:We are seeking an experienced Team Leader to join our team at Maximus. As a Team Leader, you will be responsible for leading a team of customer service advisors and ensuring that they provide a high level of service to our customers.Key Responsibilities:Provide coaching and development opportunities to team members to...

  • Team Leader

    1 month ago

    Cardiff, Cardiff, United Kingdom Maximus Full time

    Job Title: Team LeaderAbout the Role:We are seeking an experienced Team Leader to join our team at Maximus. As a Team Leader, you will be responsible for leading a team of customer service advisors and ensuring that they provide a high level of service to our customers.Key Responsibilities:Provide coaching and development opportunities to team members to...

  • Team Leader

    1 month ago

    Cardiff, Cardiff, United Kingdom Maximus Full time

    Job Title: Team LeaderAbout the Role:We are seeking an experienced Team Leader to join our team at Maximus. As a Team Leader, you will be responsible for leading a team of customer service advisors and ensuring that they provide a high level of service to our customers.Key Responsibilities:Provide coaching and development opportunities to team members to...

  • Team Leader

    1 month ago

    Cardiff, Cardiff, United Kingdom Maximus Full time

    Job Title: Team LeaderAbout the Role:We are seeking an experienced Team Leader to join our team at Maximus. As a Team Leader, you will be responsible for leading a team of customer service advisors and ensuring that they provide a high level of service to our customers.Key Responsibilities:Provide coaching and development opportunities to team members to...

  • Team Leader

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Maximus Full time

    Job Title: Team LeaderAbout the Role:We are seeking an experienced Team Leader to join our team at Maximus. As a Team Leader, you will be responsible for leading a team of customer service advisors and ensuring that they provide a high level of service to our customers.Key Responsibilities:Provide coaching and development opportunities to team members to...

  • Team Leader

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Maximus Full time

    Job Title: Team LeaderAbout the Role:We are seeking an experienced Team Leader to join our team at Maximus. As a Team Leader, you will be responsible for leading a team of customer service advisors and ensuring that they provide a high level of service to our customers.Key Responsibilities:Provide coaching and development opportunities to team members to...

  • Team Leader

    1 month ago

    Cardiff, Cardiff, United Kingdom Sedgwick Full time

    About the Role:We are seeking an experienced Team Leader to join our Sedgwick Repair Solutions team. As a Team Leader, you will be responsible for the day-to-day management of the team, including being a focal point for team inquiries, identifying and fulfilling training requirements, team morale, absence management, and team performance.Key...

  • Team Leader

    1 month ago

    Cardiff, Cardiff, United Kingdom Sedgwick Full time

    About the Role:We are seeking an experienced Team Leader to join our Sedgwick Repair Solutions team. As a Team Leader, you will be responsible for the day-to-day management of the team, including being a focal point for team inquiries, identifying and fulfilling training requirements, team morale, absence management, and team performance.Key...

  • Team Leader

    1 month ago

    Cardiff, Cardiff, United Kingdom Sedgwick Full time

    About the Role:We are seeking an experienced Team Leader to join our Sedgwick Repair Solutions team. As a Team Leader, you will be responsible for the day-to-day management of the team, including being a focal point for team inquiries, identifying and fulfilling training requirements, team morale, absence management, and team performance.Key...

  • Team Leader

    1 month ago

    Cardiff, Cardiff, United Kingdom Sedgwick Full time

    About the Role:We are seeking an experienced Team Leader to join our Sedgwick Repair Solutions team. As a Team Leader, you will be responsible for the day-to-day management of the team, including being a focal point for team inquiries, identifying and fulfilling training requirements, team morale, absence management, and team performance.Key...

  • Team Leader

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Card Factory Full time

    About the RoleWe are seeking a talented Team Leader to join our Card Factory family and contribute to the success of our stores. As a Team Leader, you will play a key part in driving commercial growth and developing a team culture that puts the customer at the heart of everything we do.Key ResponsibilitiesSupport the Store Manager in achieving commercial...

  • Team Leader

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Card Factory Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our Card Factory family in Cardiff Queen Street. As a Team Leader, you will play a key part in driving the success of our stores, supporting your Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we...

  • Team Leader

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Card Factory Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our Card Factory family in Cardiff Queen Street. As a Team Leader, you will play a key part in driving the success of our stores, supporting your Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we...

  • Team Leader

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Sedgwick Full time

    About the Role:We are seeking an experienced Team Leader to join our Sedgwick Repair Solutions team. As a Team Leader, you will be responsible for the day-to-day management of the team, including being a focal point for team inquiries, identifying and fulfilling training requirements, team morale, absence management, and team performance.Key...