Service Operations Consultant
4 weeks ago
Position:
Service Operations Consultant
Compensation:
Up to £30,000 (based on experience) with potential earnings around £39,000
Full Time and Permanent.
We are pleased to present an opportunity for a Service Operations Consultant to join a dynamic team.
As a Service Operations Consultant, your primary responsibility will be to provide exceptional customer service and ensure a seamless reception experience, maintaining high levels of client satisfaction. You will be instrumental in upholding quality standards and fostering continuous improvement in service processes.
Key Responsibilities:
- Collaborate with the Senior Service Consultant/Service Manager regarding vehicle progress in the workshop.
- Prepare invoices for both cash and account transactions.
- Address customer inquiries and resolve complaints effectively.
- Coordinate with the Parts Department concerning parts orders for vehicles in service.
- Assist in achieving sales objectives as outlined by the Aftersales Service Manager.
- Proven experience in customer service and administrative roles.
- A flexible mindset and a positive demeanor.
- Background in a sales or customer service environment.
- Valid driving license.
- 22 days of annual leave plus public holidays.
- Incentives based on performance and loyalty.
- Participation in the company pension scheme.
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