Service Operations Consultant

4 weeks ago


Sherborne St John, Hampshire, United Kingdom Pybus Recruitment Full time £30,000

Position:
Service Operations Consultant

Compensation:
Up to £30,000 (based on experience) with potential earnings around £39,000

Full Time and Permanent.


We are pleased to present an opportunity for a Service Operations Consultant to join a dynamic team.

Our client is currently seeking a motivated individual to enhance their service department.

As a Service Operations Consultant, your primary responsibility will be to provide exceptional customer service and ensure a seamless reception experience, maintaining high levels of client satisfaction. You will be instrumental in upholding quality standards and fostering continuous improvement in service processes.

Key Responsibilities:
  • Collaborate with the Senior Service Consultant/Service Manager regarding vehicle progress in the workshop.
  • Prepare invoices for both cash and account transactions.
  • Address customer inquiries and resolve complaints effectively.
  • Coordinate with the Parts Department concerning parts orders for vehicles in service.
  • Assist in achieving sales objectives as outlined by the Aftersales Service Manager.
Essential Qualifications:
  • Proven experience in customer service and administrative roles.
  • A flexible mindset and a positive demeanor.
  • Background in a sales or customer service environment.
  • Valid driving license.
Benefits:
  • 22 days of annual leave plus public holidays.
  • Incentives based on performance and loyalty.
  • Participation in the company pension scheme.


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