Service Transition Consultant

7 months ago

St Albans, United Kingdom Nasstar Full time

WE’RE RECRUITING

As one of the UK’s fastest growing MSPs, we’re on the lookout for a Service Transition Consultant

Location: Home-based (UK Only)

**Salary**: Competitive base + benefits

**Job Type**: Permanent

About Nasstar

With an impressive portfolio of customers, supporting the modern business is what we do, and we’re pretty good at itif we do say so ourselves But delivering greater flexibility and improved efficiencies to our clients wouldn’t be possible without the right team on board.

We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them?

**About the Role**

The Service Transition Consultant role is responsible for the successful transition of new customers and services, or changes to existing services into live operations against an agreed Service Acceptance Criteria.

This role is responsible for the coordination activities across projects, technical teams and service teams, ensuring services for Customers are handed over to Service Operations following the Service Transition process with no service impact.

The role will support the development of Service Transition management practices throughout the business, building strong relationships with other functions and the wider company.

**Responsibilities**:
**Planning -** Work with the Projects Team to plan out all transition activities required to ensure the go live date is achieved.

**Validation and Testing -** Ensuring solutions are tested, validated, and signed off before handover to Operational Support.

**Operational Readiness -** Teams need to be briefed, all required handover documentation provided, all onboarding and Service Assurance tasks in place prior to go live.

**Communication -** This role must ensure all key stakeholders are engaged at the correct time and are kept informed of project status and target go live dates, obtaining the required approvals at every stage gate.

**What we are looking for**:

- ITIL V3 or V4 Qualification
- 3 Years’ experience of working in an ITIL conformant Managed Service Environment
- 2 Years’ Service Transition Manager experience - demonstrating that you have managed medium to complex projects.
- Has project management capability and develops effective resource and operational plans.
- Demonstrable track record of delivering Services into the Live environment with risk reduction/mitigation on time.
- In-depth understanding of IT service management principles
- Strong persuasive skills and the ability to share a common goal, gaining buy in and commitment from peers and management across the business.
- Takes real ownership for resolving all onboarding issues and driving service performance improvements.
- liaise with customers to promote and communicate the transition process and ensure any customer transition requirements are understood and delivered.
- Confidently present to customers and internal stakeholders
- Have experience of presenting to and communicating with customers

**What you can expect from us**:
At Nasstar, we know the importance of looking after our employees - after all, it’s the team that underpins our business

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:
25 days’ holiday (excluding bank holidays)

Flexible working - it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working

Virtual working - we practice what we preach and empower our people to work remotely

Top tech - Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too

4x annual salary life assurance

Health cash plan

Retail discounts and other perks from major brands

**Reasons to choose a career with Nasstar**:
We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible. With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless.

**Equal Opportunities**:
Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.

By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide.

Diversity is not just a statement; it's our way of life at Nasstar.

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