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After Sales and Installation Coordination Specialist
2 months ago
Welcome to Franke Coffee Systems UK. We are currently seeking a dedicated professional to take on the role of Customer After Sales and Installation Team Coordinator. This position is essential in managing after-sales support and installation services, ensuring our clients receive exceptional service. If you are a proactive and customer-oriented individual who excels in a dynamic environment, we encourage you to consider this opportunity.
Your Responsibilities:
- Oversee and manage installation and after-sales service operations
- Serve as the primary liaison between clients, technicians, and internal departments
- Develop and implement strategies to enhance service delivery effectiveness
- Keep precise records of installations and customer communications
- Address customer inquiries and concerns with professionalism
- Work collaboratively with sales and product teams to ensure seamless operations
Requirements:
- Experience in customer service or technical support roles
- Excellent organizational and communication abilities
- Dedication to delivering outstanding customer service
- Applications should be submitted through our careers portal
What We Offer:
- 25 days of annual leave
- Salary Sacrifice Pension Scheme
- Employee Assistance Program with various benefits
- Complimentary car parking
