IT Infrastructure Specialist
3 weeks ago
IT Infrastructure Specialist
Location: Hybrid Working
Salary Range: £40,000 - £45,000
Key Responsibilities:
- Oversee the daily operations of the IT infrastructure.
- Collaborate with IT management to enhance system performance.
- Engage with external support providers and vendors.
- Infrastructure Oversight - Manage and support IT infrastructure on a daily basis, coordinating with current IT service partners. Monitor system performance to ensure optimal service delivery. Execute system upgrades in accordance with change management protocols.
- IT Support Services - Provide advanced support to both internal and external IT service teams to ensure effective issue resolution. Administer access controls for infrastructure and applications in compliance with organizational policies.
- Vendor Management - Assist in project delivery, ensuring adherence to timelines and project plans. Support IT service desk teams in resolving support tickets and escalate issues to third-party specialists as necessary.
- Cybersecurity Management:
- Achieve and maintain Cyber Essentials certification.
- Evaluate M365 security metrics, identifying areas for enhancement.
- Oversee Intune configurations and policies.
- Supervise endpoint vulnerability assessments and patching with third-party consultants.
- Manage firewall settings across various platforms and locations.
- Oversee antivirus solutions across all devices.
- Administer email security measures and services.
- Ensure third-party cloud services align with the organization's information security and risk management strategies.
- Project Management - Provide regular updates on project progress against established milestones and budgets. Execute IT projects to support the organization's infrastructure strategy.
- Software Management - Maintain and enhance the organization's SharePoint environments. Manage Single Sign-On (SSO) integration across core platforms.
- Telecommunications Management - Oversee the organization's cloud telephony systems. Manage mobile and tablet infrastructure, ensuring compliance with organizational policies across all devices.
- Disaster Recovery and Business Continuity - Ensure effective data backup solutions are in place. Maintain a schedule for backup and restore testing, escalating significant risks as necessary. Conduct regular disaster recovery tests and contribute to business continuity planning.
Candidate Profile:
- Possession of MCSE/MCP/CCNA certifications, ideally complemented by a degree or equivalent IT qualification.
- Proven experience in delivering proactive IT support, with expertise in managing Office 365 and Azure platforms. Familiarity with regulated environments or ITIL/Cyber Essentials frameworks. Proficient in Active Directory (within an O365 context), Intune, AutoPilot, Defender, LAN & WAN, routing, firewalls, email and web management systems, Wi-Fi, antivirus platforms, and Teams integrated VoIP. Knowledge of Cisco/Meraki is advantageous. Experience in structured service environments, including incident, change, and problem management with defined SLAs.
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