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Operations Performance Support Specialist

2 months ago

Chester, Cheshire, United Kingdom Royal Mail Group Full time
About the Role

We are seeking a highly organized and detail-oriented Operations Performance Support Specialist to join our team at Royal Mail Group. As an Operations Performance Support Specialist, you will provide administrative support to an Operations Performance Leader (OPL) within the Delivery Operation.

Key Responsibilities
  • Support all administrative requirements for the OPL, including scheduling and planning performance reviews and COM coaching sessions.
  • Produce reports to support the coaching process and manage all tasks associated with managerial absence, OT & TOIL, and the scheduling of managerial annual leave and day off cover.
  • Provide effective alignment of managerial resource to units and provide administrative support to the OPL and their team.
  • Manage our HR system (PSP) inputs, including absences, substitution payments, TOIL authorization, and the submission of Loaned to Admin File for the OPL area.
  • Diary control of the Operations Performance Leader (OPL) with particular focus on ensuring that coaching reviews and performance reviews with all Customer Operations Managers are scheduled for each period.
Requirements
  • Good analytical and problem-solving skills.
  • Good working knowledge of Microsoft systems, particularly Excel and PowerPoint.
  • Confidentiality, integrity, and discretion when dealing with personal information and company performance information and communications.
  • Flexibility to travel within the OPL area as required to support.
  • Exceptional organizational and time management skills.
About You

You must have a strong understanding of basic business operations and Royal Mail Group systems, processes, departments, and functions to support the OPL in achieving business objectives.

We are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.