Telecare Operations Manager
1 week ago
Job Title: Telecare Team Leader
Job Summary:
Neway International Ltd is seeking a highly skilled and experienced Telecare Team Leader to join our team. As a Telecare Team Leader, you will be responsible for leading and developing a team of professionals who provide a customer-focused 24/7 professional telecare alarm service.
Main Responsibilities:
- Lead and manage a team of telecare professionals to ensure the provision of an efficient, effective, courteous, and professional service to all service users and other services.
- Contribute to the effective running of the service area through attendance at meetings and training events as required.
- Provide operational management for the telecare service, with particular emphasis on providing leadership and direction to the team and the provision of the 24/7 emergency response service.
- Responsible for the provision of a professional 24-hour/7 days service, providing support in cases of escalated and complex queries.
- Lead, develop, and motivate a team to ensure that the service is seen as leading edge both from within and outside the organisation.
Requirements:
- Experience in leading and managing a team of professionals in a customer-facing role.
- Strong communication and interpersonal skills, with the ability to work effectively with colleagues and stakeholders.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of telecare services and emergency response procedures.
- Ability to lead and motivate a team to achieve high standards of customer service.
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Telecare Team Leader
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Telecare Team Leader
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