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    Derby, Derby, United Kingdom Bertelsmann SE & Co. KGaA Full time

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    Derby, Derby, United Kingdom Bertelsmann SE & Co. KGaA Full time

    Job SummaryWe are seeking an experienced Operations Supervisor to join our team at Bertelsmann SE & Co. KGaA. As an Operations Supervisor, you will be responsible for overseeing and coordinating the activities of your team to ensure the smooth and efficient running of the operation.Key ResponsibilitiesLead and manage a team to achieve and exceed Service...

Operations Manager

2 months ago

Derby, Derby, United Kingdom Bertelsmann SE & Co. KGaA Full time

Job Summary

We are seeking an experienced Operations Supervisor to join our team at Bertelsmann SE & Co. KGaA. As an Operations Supervisor, you will be responsible for overseeing and coordinating the activities of your team to ensure the smooth and efficient running of the operation.

Key Responsibilities

  • Lead and manage a team to achieve and exceed Service Level Agreements (SLAs)
  • Distribute work orders and ensure the workload of employees is managed effectively
  • Steer, coordinate, and implement processes, as well as plan daily business activities
  • Act as the first point of contact for all process and technical faults, and forward reports to involved departments
  • Identify issues or problems and initiate corrective measures and success control
  • Ensure SLA compliance
  • Work in the SAP system
  • Participate in resource planning (staff and infrastructure)
  • Create and evaluate reports
  • Ensure quality and service level specifications
  • Perform people management activities

Requirements

  • Experience working with computerized systems
  • Experience and understanding of working in a temperature-controlled environment (an advantage)
  • Able to demonstrate reliability, good time management, and organization skills
  • Good written and verbal communication
  • Good numerical skills and record-keeping skills
  • Able to demonstrate excellent attention to detail
  • Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner
  • Strong customer focus

What We Offer

  • 25 days annual leave with the option to purchase up to an additional 5 days
  • Pension contribution
  • A life assurance policy that pays out 4 x Salary
  • Employee Assistance Programme that provides confidential support, information, and advice
  • Employee Discount Scheme through Treats
  • Free car parking