Operations Manager
1 month ago
Job Summary
We are seeking an experienced Operations Supervisor to join our team at Bertelsmann SE & Co. KGaA. As an Operations Supervisor, you will be responsible for overseeing and coordinating the activities of your team to ensure the smooth and efficient running of the operation.
Key Responsibilities
- Lead and manage a team to achieve and exceed Service Level Agreements (SLAs)
- Distribute work orders and ensure the workload of employees is managed effectively
- Steer, coordinate, and implement processes, as well as plan daily business activities
- First point of contact for all process and technical faults, and forward reports to involved departments
- Identify issues or problems and initiate corrective measures and success control
- Ensure SLA compliance
- Work in the SAP system
- Participate in resource planning (staff and infrastructure)
- Create and evaluate reports
- Ensure quality and service level specifications
- People management activities
Requirements
- Experience of working with computerised systems
- Experience and understanding of working in a temperature-controlled environment an advantage
- Able to demonstrate reliability, good time management, and organisation skills
- Good written and verbal communication
- Good numerical skills and record keeping skills
- Able to demonstrate excellent attention to detail
- Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner
- Strong customer focus
What We Offer
- 25 days annual leave with the option to purchase up to an additional 5 days
- Pension contribution
- A life assurance policy that pays out 4 x Salary
- Employee Assistance Programme that provides confidential support, information, and advice
- Employee Discount Scheme through Treats
- Free car parking
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