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Emergency Response Team Lead
2 months ago
Job Summary:
Service Care Solutions is seeking a highly skilled and experienced Emergency Response Team Lead to join our team. As a key member of our 24-hour emergency monitoring and response service, you will be responsible for providing support to vulnerable individuals in their own homes through our telecare service.
Key Responsibilities:
- Respond to emergency calls from customers and assess the nature of the situation
- Action an appropriate response, including contacting emergency services if necessary
- Work collaboratively with colleagues to ensure effective communication and response
- Provide support and guidance to colleagues as a team leader
- Ensure compliance with all relevant policies and procedures
Requirements:
- Previous experience as a team leader or supervisor in a call handling or care environment
- Enhanced DBS clearance
- Previous experience working with vulnerable individuals, particularly the elderly
- Ability to work night shifts on a rota basis
Why Service Care Solutions?
- We operate nationwide, working with both public and private sectors
- We offer a dedicated consultant service, with up-to-date knowledge of markets and new positions
- We operate three payrolls per week
- We offer a referral fee of £250 for successful referrals