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IT Support Specialist

3 months ago

Chesterfield, Derbyshire, United Kingdom WRK Digital Full time
Join a Leading Food Manufacturing Organization

WRK Digital is collaborating with a renowned food production company that has established itself as a leader in its sector.

Position Overview

We are currently seeking a Service Desk Analyst with a minimum of 6 months of experience in a service desk environment. This role presents a remarkable opportunity for career advancement within a large organization undergoing significant transformation.

Key Responsibilities
  • Manage user access and perform password resets.
  • Handle service desk operations, including troubleshooting and resolving issues.
  • Assist with new starter requests and software license updates.
  • Conduct PC and hardware builds as needed.

As part of a dedicated team of 10, you will support a user base of approximately 5,000 individuals. Your experience with tools such as Fresh Service or Service Now, along with Active Directory and Microsoft Office, will be beneficial. While in-depth knowledge of these systems is not required, prior experience in a similar role is essential.

Qualifications

The ideal candidate will possess a customer-centric attitude, excellent interpersonal skills, and a positive demeanor to foster strong relationships.

Additional Requirements

Applicants must have a valid driver's license and access to a vehicle. The role includes on-call responsibilities, which are compensated generously, enhancing your overall earnings.

This position offers a unique chance to grow professionally in a supportive environment committed to your training and development.