Warranty Claims Processor

4 weeks ago

Ashford, Kent, United Kingdom Lookers Full time
Warranty Administrator Job Description

At Lookers Mercedes-Benz of Ashford, we are seeking a highly organized and detail-oriented Warranty Administrator to join our team. As a Warranty Administrator, you will play a crucial role in processing warranty claims to manufacturer standards, ensuring accurate submissions, and monitoring daily, weekly, and monthly warranty reports.

Responsibilities:
  • Examine completed warranty repair orders and prepare claim forms and supporting material.
  • Ensure maximum return from the manufacturer for all warranty work, including the issue of credit notes and associated paperwork.
  • Review warranty reporting systems with the line manager to identify improvements and administer warranty policy in the best interests of Mercedes-Benz of Ashford, the manufacturer, and the customer.
  • Input the manufacturer's warranty payments, return of warranty parts to the manufacturer, and reconcile warranty schedules.
  • Keep accurate records of warranty submissions, credits, rejections, and customer contributions toward goodwill claims.
Requirements:
  • Previous experience as a Warranty Administrator and experience on systems is essential.
  • Highly organized and able to build and develop relationships with customers, colleagues, and manufacturers.
  • Self-motivated with a friendly yet professional manner, ambitious, and enthusiastic, with the ability to work well under pressure to meet deadlines.
About Us:

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We offer a competitive benefit package, including enhanced holidays, eligibility to join one of our car schemes, critical illness cover, and more.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards.

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