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Complaints Resolution Specialist
2 months ago
About the Role
This is an exciting opportunity to join Quilter's experienced and knowledgeable complaints team as a Complaints Resolution Specialist. As a key member of the team, you will play a vital role in providing a dedicated service to both our adviser/firms and end customers alike.
Key Responsibilities
- Provide support to a team of experienced investigators who are required to investigate and resolve all regulated reviews in a fair and impartial manner.
- Strictly adhere to deadlines and timescales associated to review resolution, taking ownership of a number of tasks which are essential in the overall process.
- Liaise with all stakeholders, including Legal entities and Regulators, to ensure that all reviews are handled in confidence, fairly, consistently and wherever possible resolved to the customers satisfaction at the very earliest opportunity.
- Manage and prioritise your workload independently, taking ownership and responsibility of it.
- Meet tight deadlines, multi-task and adapt to change quickly, while maintaining a positive and professional attitude.
Requirements
- Highly organised, proactive, and assertive individual with excellent written skills and high attention to detail.
- Strong IT skills and proficiency in using Microsoft packages.
- Previous experience of working within a complaints/remediation environment is essential.
- Excellent demonstrable customer service skills and ability to build strong internal and external relationships.
What We Offer
- 26 days holiday
- Quilter Incentive Scheme
- 10% non-contributory company pension scheme
- Cash benefit allowance
About Quilter
Quilter is a leading provider of financial services, with a strong commitment to delivering good customer outcomes. We are seeking an individual who shares our values and is passionate about providing exceptional customer service.
