Customer Service Representative

4 weeks ago

Wrexham, Wrexham, United Kingdom NEC Software Solutions Full time
Job Title: Customer Service Advisor

We are seeking a highly skilled and dedicated Customer Service Advisor to join our team at NEC Software Solutions. As a key member of our Discretionary Assistance Fund (DAF) team, you will play a vital role in supporting the delivery of our contract work via online, telephone, and postal applications.

Key Responsibilities:
  • Process emergency payments and individual assistance grant applications
  • Manage and process data in a fast-paced office environment
  • Accurate data recording
  • Liaise with applicants to process information into the DAF solution
  • Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation
  • To fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly
  • Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls
  • Work as part of the team in achieving targets set by the Service Manager
  • Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter
  • Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner
  • Act as a key deliverer of the DAF contract
Requirements:
  • Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
  • All offers are subject to satisfactory vetting, financial probity check, references, and occupational health checks.
  • Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required.
About Us:

We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people, and even test the hearing of newborn babies.

Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities, and more. We help them pay financial support faster, speed up treatments for patients, and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We'd love your help. And we'll support you all the way.

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