Codes & ADR Coordinator - Hybrid Opportunity

1 week ago


Basildon, Essex, United Kingdom Noble Recruiting Full time
Job Summary

Noble Recruiting is seeking a skilled Codes and ADR Coordinator to join our team. As a hybrid employee, you will work on a combination of office and remote days, enjoying a flexible schedule and the opportunity to work with a dynamic team.

Key Responsibilities
  • Support the Alternative Dispute Resolution (ADR) competent authority and Consumer Codes Approval Scheme areas.
  • Assist in approving alternative dispute resolution bodies and Approved Code Sponsor organisations in the UK.
  • Participate in auditing alternative dispute resolution bodies.
  • Develop and maintain sufficient consumer legal knowledge to review ADR cases for legal correctness.
  • Communicate effectively with consumers and traders through various means.
  • Deal with consumer complaints about ADR and CCAS bodies.
  • Conduct website sweeps to investigate and report on website content and its adherence to approval rules.
  • Arrange and attend meetings and audits.
  • Record report data and collate other data as required.
  • Support the timely response to Department for Business & Trade (DBT) on matters including reporting, consultations, and ADR development.
  • Utilize team-generated information to support consumer policy, promotion, and public relations activities.
  • Support promotion and information giving activities, including attending events and producing promotional/information materials.
  • Occasionally travel overnight for audits, conferences, and similar events.
Requirements
  • Ability to produce accurate work to tight deadlines and within required standards and requirements.
  • Computer literacy.
  • Ability to work on own initiative and unsupervised.
  • Ability to self-learn using available resources.
  • Strong organisational skills and ability to prioritise tasks.
  • Ability to communicate with different audiences.
  • Commitment to delivering team objectives.
  • Attention to detail and commitment to accuracy.


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