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Codes & ADR Coordinator - Compliance Specialist

2 months ago

Basildon, Essex, United Kingdom Noble Recruiting Full time
Job Description

Job Title: Codes & ADR Coordinator

Location: Remote

Job Type: Full-time, Permanent

Salary: Up to £27,000 per annum - Depending on experience

About the Role:

Noble Recruiting is seeking a highly skilled and detail-oriented Codes & ADR Coordinator to join our team. As a Codes & ADR Coordinator, you will play a crucial role in supporting the Alternative Dispute Resolution (ADR) competent authority and Consumer Codes Approval Scheme areas.

Key Responsibilities:

  • Assist in the approval process of alternative dispute resolution bodies and Approved Code Sponsor organisations in the UK.
  • Participate in the auditing of alternative dispute resolution bodies to ensure compliance with regulations.
  • Develop and maintain accurate reports and presentations to support the team's objectives.
  • Record and collate data as required to support the team's decision-making process.
  • Arrange and attend meetings and audits to ensure effective communication and collaboration.
  • Deal with consumer complaints about ADR and CCAS bodies in a professional and timely manner.
  • Conduct website sweeps to investigate and report on website content and its adherence to approval rules.
  • Develop and maintain sufficient consumer legal knowledge to review ADR cases for legal correctness.
  • Communicate effectively with consumers and traders through various means, including written correspondence and emails.
  • Deal with incoming communications in a professional and timely manner.
  • Comply with all performance, quality, and data protection requirements set by the organisation.
  • Stay up-to-date with all relevant UK Consumer ADR legislation to ensure compliance.
  • Assist with the timely response to Department for Business & Trade (DBT) on matters including reporting, consultations, and ADR development.
  • Utilise the information generated by the team to support consumer policy, promotion, and public relations activities.
  • Support promotion and information giving activities, including attending events and producing promotional/information materials.
  • Occasionally travel overnight for audits, conferences, and similar events.
  • Assist the executive and manager as required.

Person Specification:

Essential:

  • Ability to produce accurate work to tight deadlines and within required standards and requirements.
  • Computer literacy.
  • Ability to work on own initiative and unsupervised.
  • Ability to self-learn using available resources such as internet, reference materials, and appropriate research.
  • Strong organisational skills and ability to prioritise tasks.
  • Ability to communicate with different audiences.
  • Commitment to delivering team objectives.
  • Attention to detail and commitment to accuracy.
  • Ability to switch between tasks when required and prioritise tasks with little assistance.

Desirable:

  • Presentation skills to a variety of audiences.
  • Experience of auditing.
  • Consumer law knowledge.

Important Notice: Noble Recruiting is an equal opportunities employer. We specialise in both permanent recruitment and the supply of temporary workers. By applying for this role, your details will be processed by Noble Recruiting. For details on how we handle your information, please refer to our Privacy Policy on our website.

Application Status: Due to the high volume of applications, if you haven't heard from us within 14 days, please consider your application unsuccessful at this time.