Compliance Officer

1 month ago


Basildon, Essex, United Kingdom Reed Full time
Job Title: Information Coordinator

We are seeking a highly skilled Information Coordinator to join our team at Reed. As an Information Coordinator, you will play a crucial role in managing and coordinating all requests for information received from the Housing Ombudsman Service within a large Housing Association.

Key Responsibilities:
  • Manage and coordinate all information requests from the Housing Ombudsman, ensuring deadlines are met with complete and accurate submissions.
  • Oversee emails from the Housing Ombudsman to the Customer Experience Team's shared mailbox, resolving all queries promptly.
  • Advocate for the complaints policy and procedure, promoting understanding and adherence across the organisation.
  • Maintain clear and professional communication, ensuring all correspondence is logged accurately for record-keeping.
  • Identify potential risks to the organisation's reputation and collaborate with teams to implement mitigating actions.
Requirements:
  • In-depth knowledge of the Housing Ombudsman Complaint Handling Code.
  • Resilience and capability to work under pressure to tight timelines.
  • Demonstrable experience in complaint handling and working in a compliance environment.
  • Good understanding of housing practices and procedures.
  • Strong planning and organisational skills to maintain priorities and meet deadlines.
  • Excellent written and verbal communication skills.

To be successful in this role, you will need to have a strong understanding of the Housing Ombudsman Complaint Handling Code and be able to work effectively in a compliance environment. If you have a passion for compliance and are looking for a new challenge, please submit your CV to this advert.



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