Compliance Officer

1 month ago


Basildon, Essex, United Kingdom Reed Full time
Job Title: Compliance Coordinator

We are seeking a highly skilled Compliance Coordinator to join our team at Reed. As a key member of our organization, you will play a crucial role in ensuring that our company adheres to the Housing Ombudsman Complaints Handling Code.

Key Responsibilities:
  • Information Management: Manage and coordinate all information requests from the Housing Ombudsman, ensuring timely and accurate submissions.
  • Compliance Oversight: Oversee emails from the Housing Ombudsman to our Customer Experience Team's shared mailbox, resolving queries promptly and efficiently.
  • Policy Advocacy: Advocate for our complaints policy and procedure, promoting understanding and adherence across the organization.
  • Communication: Maintain clear and professional communication, ensuring all correspondence is logged accurately for record-keeping.
  • Risk Management: Identify potential risks to our organization's reputation and collaborate with teams to implement mitigating actions.
Requirements:
  • Compliance Knowledge: In-depth knowledge of the Housing Ombudsman Complaint Handling Code.
  • Resilience: Resilience and capability to work under pressure to tight timelines.
  • Complaint Handling: Demonstrable experience in complaint handling and working in a compliance environment.
  • Housing Practices: Good understanding of housing practices and procedures.
  • Planning and Organization: Strong planning and organizational skills to maintain priorities and meet deadlines.
  • Communication Skills: Excellent written and verbal communication skills.

To be successful in this role, you will need to be a proactive and organized individual with a strong understanding of compliance and housing practices. If you are a motivated and detail-oriented professional looking for a new challenge, please submit your CV to this advert or send it to us directly.



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