Medical Office Coordinator
4 days ago
About the Role
We are seeking a highly organized and customer-focused Medical Receptionist to join our Ampthill branch surgery. As a key member of our non-clinical team, you will play a vital role in ensuring the smooth operation of our practice, serving 45,000 patients and rated outstanding by the CQC.
Key Responsibilities
- Make appointments for patients to see GPs, nurses, or others.
- Communicate with patients, visitors, and Practice staff to ensure surgeries run smoothly and on time.
- Provide patients, visitors, etc. with basic information and act as a resource, where more help is required.
- Operate clinical computer system and maintain high-quality data entry.
- Communicate with other agencies like transport, phlebotomy, hospital, etc.
Requirements
- Ability to work in a polite, confidential, and discreet manner, respecting patients at all times.
- Experience of working with the general public, being sensitive and empathic in all situations.
- Capable of remaining calm, with consistent accuracy and concentration under pressure.
- Strong IT and administration skills.
- Enthusiastic with energy and drive.
- Reliable and dependable.
What We Offer
- Competitive Salary
- NHS Pension
- Support to guide your personal and professional development
- Excellent training opportunities
Person Specification
- Good level of education to GCSE standard or equivalent
- Experience of working in a customer services/other front-line situation
- Computer literate with excellent keyboard skills
- Self-starter, able to work on own initiative, following set procedures and protocol
Desirable Qualifications and Skills
- Use of clinical system software eg. SystmOne
- Previous NHS experience, ideally within a GP setting
- Advanced working knowledge of Office 365 applications
- Can plan own work and multi-task
How to Apply
Please submit your application as early as possible, as we reserve the right to close this vacancy early if we receive sufficient applications for the role.
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