Medical Office Coordinator

4 days ago


Ampthill, United Kingdom Lea Vale Medical Group Full time

About the Role

We are seeking a highly organized and customer-focused Medical Receptionist to join our Ampthill branch surgery. As a key member of our non-clinical team, you will play a vital role in ensuring the smooth operation of our practice, serving 45,000 patients and rated outstanding by the CQC.

Key Responsibilities

  • Make appointments for patients to see GPs, nurses, or others.
  • Communicate with patients, visitors, and Practice staff to ensure surgeries run smoothly and on time.
  • Provide patients, visitors, etc. with basic information and act as a resource, where more help is required.
  • Operate clinical computer system and maintain high-quality data entry.
  • Communicate with other agencies like transport, phlebotomy, hospital, etc.

Requirements

  • Ability to work in a polite, confidential, and discreet manner, respecting patients at all times.
  • Experience of working with the general public, being sensitive and empathic in all situations.
  • Capable of remaining calm, with consistent accuracy and concentration under pressure.
  • Strong IT and administration skills.
  • Enthusiastic with energy and drive.
  • Reliable and dependable.

What We Offer

  • Competitive Salary
  • NHS Pension
  • Support to guide your personal and professional development
  • Excellent training opportunities

Person Specification

  • Good level of education to GCSE standard or equivalent
  • Experience of working in a customer services/other front-line situation
  • Computer literate with excellent keyboard skills
  • Self-starter, able to work on own initiative, following set procedures and protocol

Desirable Qualifications and Skills

  • Use of clinical system software eg. SystmOne
  • Previous NHS experience, ideally within a GP setting
  • Advanced working knowledge of Office 365 applications
  • Can plan own work and multi-task

How to Apply

Please submit your application as early as possible, as we reserve the right to close this vacancy early if we receive sufficient applications for the role.



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