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Ampthill, United Kingdom Lea Vale Medical Practice Full timeMake appointments for patients to see GPs, nurses or others. Communicate with patients, visitors and Practice staff to ensure surgeries run smoothly and on time. Provide patients, visitors, etc. with basic information and act as a resource, where more help is required.
Medical Receptionist
2 months ago
Lea Vale Medical Group is seeking a Medical Receptionist to join our Ampthill branch surgery. This is an exciting opportunity to work in a non-clinical team that serves 45,000 patients and is rated outstanding by the CQC.
Main Responsibilities- Make appointments for patients to see GPs, nurses, or others.
- Communicate with patients, visitors, and Practice staff to ensure surgeries run smoothly and on time.
- Provide patients, visitors, etc. with basic information and act as a resource, where more help is required.
- Operate clinical computer systems and maintain high-quality data entry.
- Communicate with other agencies like transport, phlebotomy, hospital, etc.
We believe in delivering high-quality patient care through teamwork. Our mission is to empower our patients to live the best lives they are able to.
Requirements- Good level of education to GCSE standard or equivalent.
- Experience of working in a customer services or other front-line situation.
- Computer literate with excellent keyboard skills.
- Self-starter, able to work on own initiative, following set procedures and protocol.
- Use of clinical system software, e.g., SystmOne.
- Previous NHS experience, ideally within a GP setting.
- Advanced working knowledge of Office 365 applications.
- Can plan own work and multi-task.
We welcome applications from organised, adaptable, and friendly individuals who are keen to help us provide high levels of customer service and have the following attributes:
- Ability to work in a polite, confidential, and discreet manner, respecting patients at all times.
- Experience of working with the general public, being sensitive and empathic in all situations.
- Capable of remaining calm, with consistent accuracy and concentration under pressure.
- Strong IT and administration skills.
- Enthusiastic with energy and drive.
- Reliable and dependable.
Please see attached Job Description and Person Specification for full information.
