Medical Receptionist

**About the Role**:
Greensand Surgery recognises the benefit of good teamwork and are seeking a Medical Receptionist to join their busy team for 29 hours per week to work as follows:

- Monday 8.45 - 1pm
- Tuesday 8.45am - 1pm & 2pm - 6pm
- Wednesday 8..45am - 1pm & 2pm - 6pm
- Friday 8.45am - 1 & 2pm - 6pm

There’s more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, you would be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.

The main responsibilities of the role include:

- Being part of an office rota
- Booking appointments for patients with the appropriate medical professional
- Dealing with general enquiries from patients and visitors
- Supporting colleagues to maintain an efficient and friendly atmosphere
- Administering the procedure for repeat prescriptions.
- Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies
- Read code data on System one
- Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
- Support all clinical staff with general administrative tasks as requested.

Please see full job description attached.

Interviews will take on place Wednesday 24th July with Dawn Moore and Dr Shortland.
- A customer service professional with a kind and courteous manner.
- You will have experience of working face to face and on the telephone with customers.
- You have high levels of accuracy and understand the importance of getting information correct at all times.
- You are resilient in the face of difficult situations, offering support and understanding to our Patients.
- You will be used to a fast-paced environment with a varied task list and tight deadlines.
- You understand the importance of confidentiality and work efficiently with your colleagues to get the job done.
- Experience with SystmOne would be an advantage, however full training will be provided.
- Experience within primary care would be an advantage.
- Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.

**About Us**:
Our Mission Statement: "Our Surgery aims to provide excellent clinical care that is available, accessible and efficient. We recognise the benefit of good teamwork to achieve our aims, provide the best possible service to patients as well as appropriate reward and job satisfaction for the team.”

Greensand Surgery is a semi-rural, GMS, practice in mid-Bedfordshire with just over 10,000 patients.

We are a dynamic, hard-working team whose aim is to provide high quality patient centred care. The partnership is supportive and cohesive and we have a full complement of enthusiastic team members. We provide a comprehensive range of medical services for our patients as well as meeting targets for the New Contract. The practice consists of three partners and three salaried GPs, a dedicated nursing team, clinical pharmacist, and admin staff.

**Disclosure and Barring Service Check