Medical Receptionist

Job summary

Lea Vale Medical Group are looking for a Medical Receptionistwith experience in customer service to join our Ampthill branch surgery. This is an exciting role as you'd be joining an establishednon-clinical team that serves 45,000 patients and is rated outstanding bythe CQC.

The role is part time 25 hours per week

As an employee of Lea Vale Medical Group, you willalso enjoy the following benefits:

Competitive Salary

NHS Pension

Support to guide your personal and professionaldevelopment

Excellent training opportunities

Main duties of the job

Our receptionists help patients to access theright services, assist with keeping health records accurate and up-to-date, andensure that appointment bookings are well-managed. We are looking for someonewho is confident and has an empathetic manner.

About us

We believe in delivering high quality patientcare through teamwork.

Our mission is: Working, learning, innovating and improving together to empower our patients to live the best lives they are able to.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Job description

Job responsibilities

Make appointments for patients to see GPs, nurses or others.

Communicate with patients, visitors and Practice staff to ensure surgeries run smoothly and on time.

Provide patients, visitors, etc. with basic information and act as a resource, where more help is required.

Operate clinical computer system and maintain high quality data entry.

Communicate with other agencies like transport, phlebotomy, hospital etc.

We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

Ability to work in a polite, confidential and discreet manner, respecting patients at all times; Experience of working with the general public, being sensitive and empathic in all situations; Capable of remaining calm, with consistent accuracy and concentration under pressure; Strong IT and administration skills; Enthusiastic with energy and drive; Reliable and dependable;

Previous medical or healthcare receptionist experience is desirable but not necessary as full training will be given

Please see attached Job Description and Person Specification for full information.

Person Specification

Qualifications

Essential

Good level of education to GCSE standard or equivalent

Experience

Essential

Experience of working in a customer services/other front line situation Computer literate with excellent keyboard skills Self-starter, able to work on own initiative, following set procedures and protocol

Desirable

Use of clinical system software eg. SystmOne Previous NHS experience, ideally within a GP setting

Skills and Abilities

Essential

Advanced working knowledge of Office 365 applications Can plan own work and multi-task

Desirable

An enquiring mind with a willingness to learn new skills and procedures

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