Room Service Manager

3 weeks ago

Central London, United Kingdom Firmdale Full time

About the Role:

Are you driven by a commitment to outstanding guest experiences and skilled in leading a dedicated team? Firmdale Hotels is seeking a passionate and proactive Room Service Supervisor to enhance our esteemed service at one of our premier establishments.

At Firmdale Hotels, we are known for our exceptional hospitality, innovative design, and meticulous attention to detail. Our boutique hotels offer a unique blend of luxury and personalized service, ensuring that every guest enjoys a memorable stay.

As a Room Service Supervisor, you will play a crucial role in delivering exceptional service directly to our guests' rooms. This key position involves managing the daily functions of the room service department, collaborating closely with senior management, and guiding a team of committed professionals. Your leadership will be essential in upholding our standards of excellence in hospitality.

Key Responsibilities:

  • Manage the daily operations of the room service department to ensure efficient and high-quality service.
  • Maintain exceptional standards of cleanliness, presentation, and organization in all room service areas.
  • Coordinate with other departments to ensure seamless operations and enhance guest satisfaction.
  • Lead and motivate your team, fostering a collaborative environment built on respect and open communication.
  • Address guest inquiries, concerns, and special requests promptly, aiming for swift resolution and high satisfaction.
  • Monitor inventory levels and collaborate with the procurement team for timely replenishment.
  • Work with senior management to develop strategies that exceed guest expectations.
  • Ensure compliance with health, safety, and sanitation standards through regular inspections.
  • Represent Firmdale Hotels, embodying our values and promoting our brand and services.

Qualifications:

  • Demonstrated experience in leading and managing a team within a hospitality environment.
  • Strong attention to detail and a commitment to providing exceptional service.
  • A genuine passion for delivering first-class customer experiences.
  • Excellent organizational and communication skills.
  • Ability to thrive in a fast-paced and dynamic work environment.

What We Provide:

  • Competitive salary to be discussed during the interview process.
  • Access to financial wellbeing resources, including a financial coaching app.
  • Health cash plan covering dental, optical, and alternative therapies.
  • Discounts on cinema tickets, gym memberships, travel, and dining.
  • Generous discounts on food and beverages at our establishments.
  • Complimentary meals during shifts.
  • Referral bonuses for recommending talented individuals.
  • Flexible scheduling options.
  • Dry cleaning services for work attire.
  • Enhanced holiday allowances based on service length.
  • Season ticket loans for convenient commuting.
  • Ongoing training and professional development opportunities.
  • Regular social events and team-building activities.
  • Benefits such as a cycle-to-work scheme and long service awards.
  • Paid volunteering day each year.
  • Exclusive discounts at partner hotels and spas.
  • And much more.

Why Choose Firmdale Hotels?

Firmdale Hotels is an internationally recognized group of luxury hotels and restaurants, celebrated for our unique interiors and outstanding service. We are proud to have received numerous accolades for our commitment to excellence in hospitality.

If you are ready to contribute to our legacy of exceptional service and join a vibrant team, we encourage you to consider this opportunity.

All applicants must have the eligibility to live and work in the United Kingdom, with documentation required at the interview stage.

  • Room Service Manager

    3 weeks ago

    Central London, United Kingdom Firmdale Full time

    About the Role:Are you driven by a commitment to outstanding guest experiences and capable of leading a dynamic team? Firmdale Hotels is seeking a passionate and proactive Room Service Supervisor to oversee operations at one of our distinguished properties.At Firmdale Hotels, we are dedicated to providing a unique combination of luxury and personalized...

  • Room Service Manager

    3 weeks ago

    Central London, United Kingdom Firmdale Full time

    About the Role:Are you dedicated to providing outstanding guest experiences and leading a team to achieve service excellence? Firmdale Hotels is seeking a passionate and motivated Room Service Supervisor to enhance our dynamic team at one of our premier establishments.At Firmdale Hotels, we are committed to delivering a distinctive combination of luxury,...

  • Room Service Attendant

    3 days ago

    Central London, United Kingdom Chiltern Street Hotel Ltd Full time

    We are seeking a skilled Room Service Waiter/Waitress to join our team at the Chiltern Street Hotel Ltd.What's in it for our next Room Service Waiter/Waitress?A generous staff discount when dining at the hotelEmployee of the month and year scheme with great prizesUp to £1000 when referring a friend to the hotelFree guest experience for two including dinner...

  • Room Service Attendant

    3 days ago

    Central London, United Kingdom Chiltern Street Hotel Ltd Full time

    We are seeking a skilled Room Service Waiter/Waitress to join our team at the Chiltern Street Hotel Ltd.What's in it for our next Room Service Waiter/Waitress?A generous staff discount when dining at the hotelEmployee of the month and year scheme with great prizesUp to £1000 when referring a friend to the hotelFree guest experience for two including dinner...

  • Dining Room Manager

    4 days ago

    Central London, United Kingdom The Maine Mayfair Full time

    Job Opportunity at The Maine MayfairJob Title: Dining Room ManagerJob Summary:The Maine Mayfair is seeking a highly skilled and experienced Dining Room Manager to join our team. As a Dining Room Manager, you will be responsible for ensuring that our guests receive exceptional service and have a memorable dining experience.Key Responsibilities:Manage the...

  • Dining Room Manager

    3 days ago

    Central London, United Kingdom The Maine Mayfair Full time

    Job Opportunity at The Maine MayfairJob Title: Dining Room ManagerJob Summary:The Maine Mayfair is seeking a highly skilled and experienced Dining Room Manager to join our team. As a Dining Room Manager, you will be responsible for ensuring that our guests receive exceptional service and have a memorable dining experience.Key Responsibilities:Manage the...

  • Room Service Team Lead

    6 days ago

    Central London, United Kingdom The Savoy Full time

    Job Title: Night In Room Dining CoordinatorDepartment: Food & Beverage, In Room DiningInspired and Supported by: In Room Dining ManagerSalary: £34,360 (including service charge)Your purpose will be:As a key member of The Savoy's Food & Beverage team, you will be responsible for coordinating all service requirements addressed to the Room Service department....

  • Room Service Waiter

    2 weeks ago

    Central London, London, United Kingdom The NoMad Hotel Full time

    THE NOMAD HOTELNoMad London, a Worlds 50 Best Hotel 2023, is a luxury lifestyle hotel that takes residence in the heart of Covent Garden inside the historic, grade II-listed building famously known as The Bow Street Magistrates Court. As the NoMads first presence outside the United States, NoMad London continues to offer a culture of gracious hospitality...

  • Dining Room Manager

    3 days ago

    Central London, United Kingdom The Maine Mayfair Full time

    Job Opportunity at The Maine MayfairJob Title: Dining Room ManagerJob Summary:The Maine Mayfair is seeking a highly skilled and experienced Dining Room Manager to join our team. As a Dining Room Manager, you will be responsible for ensuring that our guests receive exceptional service and have a memorable dining experience.Key Responsibilities:Manage the...

  • Dining Room Manager

    2 days ago

    Central London, United Kingdom The Maine Mayfair Full time

    Job Opportunity at The Maine MayfairJob Title: Dining Room ManagerJob Summary:The Maine Mayfair is seeking a highly skilled and experienced Dining Room Manager to join our team. As a Dining Room Manager, you will be responsible for ensuring that our guests receive exceptional service and have a memorable dining experience.Key Responsibilities:Manage the...

  • In Room Dining Waiter/ Ess

    3 months ago

    London, United Kingdom In Room Dining Full time

    **_Become a Londoner_** - Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition_. _A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors_. _Situated in the heart of Leicester Square, where the four corners of the city meet_._ We are seeking hospitality...

  • Room Service Operations Leader

    3 weeks ago

    Central London, United Kingdom Firmdale Full time

    Are you driven by a passion for outstanding guest experiences and team leadership? Firmdale Hotels is seeking a committed and motivated Room Service Supervisor to enhance our dynamic team at one of our esteemed properties. At Firmdale Hotels, we are dedicated to providing a distinctive combination of luxury, style, and personalized service. Our award-winning...

  • Room Service Operations Leader

    3 weeks ago

    Central London, United Kingdom Firmdale Full time

    Are you driven by a passion for outstanding guest experiences and team leadership? Firmdale Hotels is seeking a committed and enthusiastic Room Service Supervisor to enhance our dynamic team at one of our esteemed properties. At Firmdale Hotels, we are dedicated to providing a distinctive combination of luxury, style, and personalized service. Our acclaimed...

  • Night Room Service Waiter

    2 weeks ago

    Central London, London, United Kingdom The Standard London Full time

    We're looking for you London! Night Room Service Waiter/Waitress · Night Work working 12 hour shifts, 4 on 4 off (7.30pm–8am) · £15 per hour (incl. Tronc) plus Additional Tips & Company Benefits At the cultural heart-beat of The Standard are our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across...

  • Rooms Division Manager

    2 weeks ago

    Central London, London, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Rooms Division Manager Location: London Salary / Rate of pay: £34,000 p.a.Platinum Recruitment is working in partnership with a boutique property in London and we have a fantastic opportunity for a Rooms Division Manager to join their team.What's in it for you?Besides the fantastic opportunity to show your talent and develop as a key member of a...

  • Room Service Excellence Associate

    3 weeks ago

    Central London, United Kingdom London Marriott Hotel Park Lane Full time

    Join Our Prestigious TeamExperience unparalleled elegance at a renowned 5-star establishment in the heart of London. Our hotel is celebrated for its bespoke luxury amenities and proximity to iconic attractions. Each room is thoughtfully designed with boutique-inspired elements, offering sumptuous bedding, exquisite marble bathrooms, and round-the-clock room...

  • In-room Dining Waiter/ Ess

    3 months ago

    London, United Kingdom In Room Dining Full time

    **Join the UK’s most dynamic collection of hotels and restaurants** At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...

  • Room Service Operations Specialist

    3 weeks ago

    Central London, United Kingdom Corinthia Hotel London Full time

    At Corinthia Hotel London, we believe that every detail matters in the art of hospitality. Our commitment to excellence is reflected in our desire to provide exceptional service that leaves a lasting impression. ROLE OVERVIEW The Room Service Operations Specialist plays a vital role in supporting the Room Service team to uphold and surpass the established...

  • In-room Dining Night Waiter/ Ess

    3 months ago

    London, United Kingdom In Room Dining Full time

    **_Become a Londoner_** - Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. _We are seeking hospitality professionals...

  • In Room Dining Night Waiter/ Ess

    3 months ago

    London, United Kingdom In Room Dining Full time

    **_Become a Londoner_** - Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. _We are seeking hospitality professionals...