Room Service Manager

3 weeks ago

Central London, United Kingdom Firmdale Full time

About the Role:

Are you driven by a commitment to outstanding guest experiences and capable of leading a dynamic team? Firmdale Hotels is seeking a passionate and proactive Room Service Supervisor to oversee operations at one of our distinguished properties.

At Firmdale Hotels, we are dedicated to providing a unique combination of luxury and personalized service. Our boutique hotels are celebrated for their meticulous attention to detail, innovative design, and inviting ambiance. We strive to deliver unforgettable experiences to our guests in a modern environment where quality and creativity are paramount.

Key Responsibilities:

  • Manage the daily functions of the room service department to ensure prompt and exceptional service.
  • Maintain high standards of cleanliness, presentation, and organization across all room service areas.
  • Collaborate with various departments to ensure seamless operations and enhance guest satisfaction.
  • Lead and motivate your team, fostering a culture of teamwork, respect, and open communication.
  • Address guest inquiries and special requests efficiently, ensuring high levels of satisfaction.
  • Oversee inventory management, coordinating with the procurement team for timely replenishment.
  • Work with senior management to create and implement strategies that elevate guest experiences.
  • Ensure compliance with health, safety, and sanitation standards through regular inspections.
  • Represent Firmdale Hotels, embodying our values and promoting our brand and services.

Qualifications:

  • Demonstrated experience in leading a team within the hospitality industry.
  • Strong attention to detail and a dedication to excellence.
  • A genuine passion for delivering first-rate customer service.
  • Excellent organizational and communication skills.
  • Ability to thrive in a fast-paced and dynamic environment.

What We Provide:

  • Competitive salary to be discussed at the venue.
  • Access to financial wellbeing tools and resources.
  • Health cash plan covering various medical expenses.
  • Discounts on cinema tickets, gym memberships, and dining.
  • Generous discounts on food and beverages at our establishments.
  • Complimentary meals during shifts.
  • Referral bonuses for recommending exceptional talent.
  • Flexible scheduling options.
  • Dry cleaning services for work attire.
  • Enhanced holiday allowance based on tenure.
  • Season ticket loans for convenient commuting.
  • Ongoing training and professional development opportunities.
  • Regular team-building events and social activities.
  • Additional benefits including a cycle to work scheme.
  • Paid volunteering day each year.
  • Exclusive discounts at partner hotels and services.
  • And much more.

Why Choose Firmdale Hotels?

Firmdale Hotels is an internationally recognized group of luxury hotels and restaurants, known for their unique interiors and exceptional service. We are proud to have received numerous accolades for our commitment to excellence in hospitality.

If you are ready to contribute to our legacy of outstanding service and be part of a vibrant team, we encourage you to consider this opportunity.

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