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Room Service Operations Specialist

3 months ago

Central London, United Kingdom Corinthia Hotel London Full time

At Corinthia Hotel London, we believe that every detail matters in the art of hospitality. Our commitment to excellence is reflected in our desire to provide exceptional service that leaves a lasting impression.

ROLE OVERVIEW

The Room Service Operations Specialist plays a vital role in supporting the Room Service team to uphold and surpass the established standards of our esteemed establishment. This position involves managing order placements, coordinating with the kitchen team to ensure timely delivery, and overseeing the distribution of amenities for our distinguished guests.

KEY RESPONSIBILITIES

  • Facilitate seamless communication between the Room Service team and kitchen staff.
  • Ensure that all orders are processed efficiently and accurately.
  • Maintain a positive and respectful atmosphere within the department.
  • Collaborate with various hotel departments to guarantee exceptional service delivery.

CANDIDATE PROFILE

  • A genuine enthusiasm for learning and advancing a career in luxury hospitality.
  • Willingness to work flexible hours as required.
  • Proficient in written and spoken English.
  • Outstanding customer service abilities.
  • Empathetic approach towards guests and colleagues.
  • Capability to perform well under pressure.
  • Strong attention to detail and pride in one’s work.
  • Exemplary personal presentation.
  • A warm, professional demeanor.
  • Confidence and professionalism in interactions with high-profile guests.

ABOUT CORINTHIA HOTEL LONDON

Corinthia Hotel London is a blend of modern elegance and classic sophistication, strategically located in the heart of the city. Our hotel boasts 283 luxurious rooms, including 7 penthouses and 51 suites, along with exquisite dining options and the largest award-winning spa in London.

EMPLOYEE BENEFITS

We prioritize the well-being of our employees and offer a comprehensive benefits package that includes:

  • Competitive salary structure.
  • 29 days of paid leave annually, inclusive of public holidays.
  • Complimentary uniform dry cleaning.
  • Free meals during shifts.
  • Recognition programs and awards for service longevity.
  • Pension scheme participation.
  • Season ticket loan availability.

We are dedicated to supporting your health and work-life balance through:

  • Enhanced sick leave provisions.
  • Eye care vouchers.
  • Access to health and wellness programs.
  • Mental health workshops.
  • Discounts on spa, dining, and accommodation services.
  • Reduced gym membership fees.
  • Discounts across our global hotel portfolio.

We invest in your growth with:

  • Learning and development initiatives.
  • Apprenticeship opportunities.
  • Complimentary English language classes.
  • Special gifts for significant occasions.
  • Enhanced parental leave policies.
  • Social events for colleagues.

ELIGIBILITY REQUIREMENTS

All applicants must be eligible to live and work in the UK, with documented proof required during the recruitment process.