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Reception - Rooms Controller

2 months ago

Central London, United Kingdom London Marriott Hotel Grosvenor Square Full time

Rooms Controller - Marriott Grosvenor Square

Join us as Rooms Controller Develop into a key member of the Front Office team, collaborating with all departments to create superior guest experience by ensuring preferences and requests are met. Resolve challenges as a team and continuously seek improving operations.

Key Responsibilities

- Strategically assign rooms to meet guest expectations and maximise category availability. Change allocation during shift with immediate communication to all involved to ensure smooth service.

- Work seamlessly with Housekeeping and Engineering to expedite/queue rooms prior to guaranteed check-in time. Prioritise and organise room moves throughout the shift.

- Update reservation system to ensure accurate availability, strictly control OO rooms to maximise sale potential.

- Update billing instructions on reservations and verify charges.

- Lead and complete projects to improve daily operations and guest experience.

Key Requirements

- Opera knowledge strongly preferred.

- Keen interest to work within a team and help colleagues.

- Ability to stay calm during high volume days and willingness to surpass obstacles.

- Strong organisational skills.

- Meet shift patterns - AM & PM, including weekends.

Benefits

- 28 days of paid leave per annum, including statutory bank holidays.

- Accommodation service charge after successful completion of probation period.

- Discounted rooms for you and friends & family across Marriott hotels worldwide.

- Meals on duty & dry cleaning of uniform.



Apply promptly A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.

Thank you for your interest in joining the team and good luck


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