Rooms Controller Grosvenor Square

1 week ago

London, United Kingdom Marriott International, Inc Full time

**Job Number** 23111676

**Job Category** Rooms & Guest Services Operations

**Location** London Marriott Hotel Grosvenor Square, Grosvenor Square, London, United Kingdom, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**LONDON MARRIOTT HOTEL GROSVENOR SQUARE - PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE**

Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighborhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can't wait to welcome you to Mayfair. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.

We are now recruiting for a dynamic and passionate **Rooms Controller **to join our magnificent five-star, luxury hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you.

**ARE YOU ELIGIBLE TO WORK IN THE UK?**

**JOB SUMMARY**

To assist our guests efficiently, courteously, and professionally in all Front Office related functions. To maintain Marriott’s high standard of hospitality at all times. To have a thorough knowledge of all Front Office operations

**PREFERRED QUALIFICATIONS**
- Previous experience working within a similar environment preferred.
- Strong Communication skills (verbal, listening, writing)
- Innovative
- Pro-active and reliable
- Able to work alone and within a team.

**SPECIFIC DUTIES**
- Handle guest check-ins efficiently and in a professional manner, having a thorough knowledge of the Front Office Standard Operational Procedures, Marriott Brand Standard processes and all registration requirements.
- Escort arriving guests to their room and be able to explain and promote the hotel services.
- Handle guest checkouts efficiently and in a professional manner, having a thorough knowledge of all checkout procedures (including express checkout).
- Be able to perform the duties of a rooms controller and allocate rooms accordingly to requests.
- To practice gracious hospitality and promote goodwill by being friendly, engaging, courteous and helpful to guests, managers, and fellow associates at all times.
- Responsible for the safe keeping of all keys.
- Work flexible hours on a shift basis, including night shift, in accordance with the departmental rota.
- Due to the nature of our business, understand that work schedules and demands of the position may vary from time to time.
- Complete all duties listed on night reception checklist.
- Have knowledge of hotel rates, packages, discounts, and vouchers.
- Adhere to the hotel credit policies and cash handling procedures.
- Have knowledge of room types and locations within the hotel.
- Complete all the duties on the reception/cashier/rooms control and At Your Service checklists.
- Handles guest messages in accordance with LSOPs.
- Handle all wake up calls in accordance with LSOPs.
- Always use correct telephone etiquette ensuring that all LSOPs are adhered to.
- Conduct daily courtesy calls to guests and assist with any guest requests.
- Be able to perform all Business Centre duties and cover the business center in accordance with the departmental rota.
- Assist in the training of new employees when required.
- Protect guest and associate security by never revealing any personal information, room numbers, addresses, telephone numbers etc. unless authorized by a manager.

**WHAT WE CAN OFFER YOU**

A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.
- Competitive Salary + 28 days holiday including bank holidays increasing to a maximum of 35 days.
- Discount in Gordon Ramsay's Bar & Gr

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