Guest Services Associate Grosvenor Square

2 weeks ago

London, United Kingdom Marriott International, Inc Full time

**Job Number** 23013982

**Job Category** Rooms & Guest Services Operations

**Location** London Marriott Hotel Grosvenor Square, Grosvenor Square, London, London, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**LONDON MARRIOTT HOTEL GROSVENOR SQUARE - PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE**

Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighborhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can't wait to welcome you to Mayfair. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.

We are now recruiting for a dynamic and passionate **Guest Service Agent **to join our magnificent five-star, luxury hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you.

**ARE YOU ELIGIBLE TO WORK IN THE UK?**

**JOB SUMMARY**

A key guest facing associate position, responsible for providing world class customer service that surprises, delights and creates memories for the hotel guests on each and every interaction. The role includes assisting our guests in a warm, engaging and professional manner in all Guest Service-related functions within Front Desk, Switchboard Operations and M Club. Maintaining Marriott’s high standard of hospitality at all times by providing engaging, compelling and personalized service that exceeds expectations; to all guests including VIPs, Bonvoy Elite members, and long stay and repeat guests. A multi-faceted role that encompasses all aspect of Front Desk operations by driving innovative use of technology and classic hospitality skill sets to provide the highest quality of guest experience across the front of house operations at London Marriott Grosvenor Square.

**PREFERRED QUALIFICATIONS**
- Previous experience working within a similar environment preferred.
- Strong Communication skills (verbal, listening, writing)
- Attention to detail.
- Pro-active and reliable
- Able to work alone and within a team.
- Good level of English essential

**SPECIFIC DUTIES**
- Handle guest check-ins efficiently and in a professional manner, having a thorough knowledge of the Guest Services Standard Operational Procedures, Marriott Brand Standard processes and all registration requirements.
- Handle guest checkouts efficiently and in a professional manner, having a thorough knowledge of all checkout procedures (including express checkout).
- Be able to perform the duties of a room’s controller and allocate rooms accordingly to requests and availability. Assist leadership in the management of the room inventory during the day.
- Be trained and be able to process reservations admin such as routing, billing, Travel Agent processing, room rate uploading and all Marriott Bonvoy redemption processes.
- Responsible for the safe keeping of all keys.
- Work flexible hours on a shift basis, including night shift, in accordance with the departmental rota.
- Complete all duties on required checklists within Guest Services department.
- Complete all duties listed on the Night Guest Service Agent checklist.
- Have knowledge of all current hotel rates, packages, discounts and vouchers.
- Adhere to the hotel credit policies and cash handling procedures at all times.
- Develop and maintain knowledge of room types, room product & locations within the hotel.
- Develop a thorough knowledge of the hotel property, hotel staff, hotel services and the hours of operations.

**WHAT WE CAN OFFER YOU**

A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.
- Competi

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