Reception - Rooms Controller

2 weeks ago


Central London, United Kingdom Marriott Multi-property London Cluster Full time

Rooms Controller - Marriott Grosvenor Square

Join us as Rooms Controller Play a critical role in our team in ensuring guests' expectations are consistently met and exceeded through precise room allocation. Join us if you like meeting people, working in a team and overcoming challenges.

Key Responsibilities

- Strategically allocate rooms to anticipate guests' requests and preferences. Retrieve guest history and apply it to determine rooms to select.

- Work hand in hand with Housekeeping and Engineering to expedite rooms and handle full process of queue rooms.

- Update billing comments on reservations and verify information on bookings to best prepare for arrivals.

- Assist guests with queries and check-in/out to ensure seamless arrival experience.

- Take on projects and work with Front Office leadership to continuously improve operations.

Key Requirements

- Opera knowledge strongly preferred.

- Keen interest to work within a team and help colleagues.

- Ability to stay calm during high volume days and willingness to surpass obstacles.

- Strong organisational skills.

- Meet shift patterns - AM & PM, including weekends.

Benefits

- 28 days of paid leave per annum, including statutory bank holidays.

- Accommodation service charge after successful completion of probation period.

- Discounted rooms for you and friends & family across Marriott hotels worldwide.

- Meals on duty & dry cleaning of uniform.


Thank you for your interest in joining the team and good luck


AMRT1_UKCT



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