Room Service Manager

3 weeks ago

Central London, United Kingdom Firmdale Full time

About the Role:

Are you dedicated to providing outstanding guest experiences and leading a team to achieve service excellence? Firmdale Hotels is seeking a passionate and motivated Room Service Supervisor to enhance our dynamic team at one of our premier establishments.

At Firmdale Hotels, we are committed to delivering a distinctive combination of luxury, style, and personalized service. Our celebrated collection of boutique hotels is recognized for its meticulous attention to detail, innovative design, and a warm, inviting atmosphere. We strive to create memorable experiences for our guests in a modern environment where quality and creativity align with exceptional service.

Key Responsibilities:

  • Manage the daily operations of the room service department to ensure high-quality service delivery.
  • Maintain exceptional standards of cleanliness, presentation, and organization in all room service areas.
  • Collaborate with various departments to ensure seamless operations and enhance guest satisfaction.
  • Lead and motivate your team, fostering a positive work environment based on teamwork and open communication.
  • Promptly address guest inquiries, concerns, and special requests, ensuring swift resolutions.
  • Monitor inventory levels and coordinate with the procurement team for timely replenishment.
  • Work with senior management to develop strategies that exceed guest expectations.
  • Ensure compliance with health, safety, and sanitation standards through regular inspections.
  • Represent Firmdale Hotels, embodying our values and promoting our brand.

Qualifications:

  • Demonstrated experience in leading and managing a team within the hospitality industry.
  • Strong attention to detail and a commitment to delivering excellence.
  • A genuine passion for providing top-tier customer service.
  • Excellent organizational and communication skills.
  • Ability to thrive in a fast-paced, dynamic environment.

What We Provide:

  • Competitive salary discussed at the venue.
  • Access to financial wellbeing resources.
  • Health cash plan covering various therapies.
  • Discounts on cinema tickets, gym memberships, and dining.
  • Generous discounts on food and beverages.
  • Complimentary meals during shifts.
  • Referral bonuses for recommending talented individuals.
  • Flexible scheduling options.
  • Dry cleaning services for work attire.
  • Enhanced holiday allowance based on tenure.
  • Season ticket loans for commuting.
  • Ongoing training and professional development opportunities.
  • Regular social events and team-building activities.
  • Benefits such as a cycle-to-work scheme.
  • One paid day annually for volunteering activities.
  • Exclusive discounts at partner hotels and services.
  • And much more.

Why Choose Firmdale Hotels?

Firmdale Hotels is an internationally recognized group of luxury hotels and restaurants, celebrated for their unique interiors and exceptional service. We take pride in our achievements and the accolades received for our commitment to excellence in hospitality.

If you are ready to embark on a fulfilling career with Firmdale Hotels and contribute to our legacy of outstanding service, we encourage you to consider this opportunity.

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