Customer Service Representative

6 days ago

Cambridge, Cambridgeshire, United Kingdom Riverside Group Full time
About the Role

We are seeking a highly motivated and empathetic Support Assistant to join our team at Riverside Group. As a Support Assistant, you will play a vital role in the day-to-day running of our supported housing services, ensuring the safety and wellbeing of our customers.

Key Responsibilities
  • Provide exceptional customer service, supporting customers with a range of needs, including communication with external agencies and emergency services.
  • Log incidents accurately, maintaining a comprehensive record of events.
  • Prepare rooms for new occupants, ensuring a smooth transition.
Requirements
  • Experience working in a customer-facing environment, preferably with vulnerable individuals.
  • Understanding of supporting people with complex needs, including homelessness or substance misuse.
What We Offer
  • Competitive salary and generous pension scheme.
  • 28 days' annual leave, plus bank holidays.
  • Flexible working options available.
  • Investment in your learning and development.
  • A wide range of benefits.
Diversity and Inclusion

We value diversity and foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

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