Fleet Operations Coordinator

12 hours ago


Cardiff, Cardiff, United Kingdom Europcar Full time

Job Title: Fleet Administrator

About the Role:

We are seeking a highly organized and customer-focused Fleet Administrator to join our team at Europcar. As a key member of our operations team, you will be responsible for coordinating the delivery and collection of our vehicles to ensure exceptional customer service standards.

Key Responsibilities:

  • Organize the delivery and collection of vehicles to maximize service standards and minimize costs
  • Source vehicles to meet customer bookings, working with the central fleet team and local branches
  • Ensure the accurate completion of all vehicle documentation on the in-house rental system
  • Organize repairs and warranty work to vehicles where necessary
  • Accurately complete all fuel documentation daily and ensure competent members of staff receive fuel deliveries in accordance with relevant legislation
  • Identify and report new business opportunities

What We Offer:

  • Competitive Basic Salary
  • Starting on 5.6 weeks holiday (including bank holidays)
  • Enhanced Maternity Leave (subject to service and earning qualifications)
  • Pension and a life insurance scheme
  • Discounted car hire rates across our network
  • 20% discount on EE mobile phone contracts*
  • Confidential legal and support service through BUPA
  • Career progression and development

Requirements:

  • A full, valid clean driving licence, with a minimum of 4 years driving experience is required
  • Reliable, flexible, positive and professional
  • Good team player
  • Exceptional customer service skills
  • Ability to adapt to the needs of the business
  • Keen and enthusiastic nature

Main Tasks & Responsibilities:

  • Organise the delivery and collection of vehicles to maximise service standards and minimise costs
  • Source vehicles to meet customer bookings, working with the central fleet team and local branches
  • Ensure the accurate completion of all vehicle documentation on the in-house rental system
  • Organise repairs and warranty work to vehicles where necessary
  • Accurately complete all fuel documentation daily and ensure competent members of staff receive fuel deliveries in accordance with relevant legislation
  • Identify and report new business opportunities

Why Join Us:

At Europcar, we are committed to providing exceptional customer service and creating a positive experience for our customers. As a Fleet Administrator, you will play a key role in delivering this vision and contributing to the success of our business.



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